• Report: #1127581

Complaint Review: Hertz 24/7

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  • Submitted: Sat, March 01, 2014
  • Updated: Sat, March 01, 2014

  • Reported By: cornell262 — washington Dist of Columbia
Hertz 24/7
, Select State/Province USA

Hertz 24/7 hertzhertz corporation hertz 24/7 washington DC

*UPDATE Employee ..inside information: come on now!

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This is the most unprofessional, unorganized Company I've ever dealt with time after time, rental after rental its always an issue, im tired calling, tired fighting for my goal points to be added, down to reserving cars that said its not available but has been at the same spot for a whole month, i mean i felt like a sucker. There was a Volkswagen, a dodge avenger that has been sitting at this lot for a whole month. and i swear no one came to look after these cars, or saw no one booked it i even drove pass every four hours just to see if i was delusional, like "who would book a vehicle and not pick it up time and time again"? . I was force to book cars that i did not like and i mean cars that look like golf carts paying premium prices close to the ones of my choice... RETICULATED... lets not forget about the gas card not working/changes to my reservation because cars was wrongly available. I mean I could go on for days about this s***...

if you ask to speak to a manager or a supervisor. It will be follow by " sorry no manager's is available but we can have one call you back". lol right like if i was counting on that.. one of the representative by the name of Gabriel was the one that top the cake for me to look else where for my share car experience. I called in about two reservation ago to check on the status on issues i think hertz is not aware of within their fleet... all i ask was for an listening ear... she made me feel stupid as a customer, she said that i will not look into every vehicle on the lot to see if their is working or not and that we count on our customers to update us on every rental so hertz will know which vehicle needs to be looked at. she then later told me that she cannot add my goal points towards my account due to some error i can not recall, which then lead me to call back to another customer service representative. my last conversation was by a representative called Melvin.. he was very respectful but at the same time untrained to handle certain question, for some reason this whole goal points is like war for these people to give towards their customers. another representative promise me 10 dollars back on a reservation i was one minute late on...she then on went to lecture me on their return time policy.. not forgetting the fact that hertz had to changed my reservation to another location due to some technical issue that, it was not available even though its been there for weeks, not to mention that the one that i did got had a dead battery, which made me took public transportation to another lot to get into a vehicle.

With all that said im still waiting on my $10 late fee refund to be rewarded back to me for being one minute late, that she promised me. I send an email on a reciept of gas I had to pay out of pocket due to a faulty gas card that been faulty for weeks, which i called in every time. same time i have to called in to reminds these lazy b******* to update my f****** points.. but... its all good im not going to every use you guyS ever again unless its an emergency and i mean emergency...so keep your points, keep your s***** cars.... keep your unprofessional, un-train, dont care representatives, because i don't want it any more no one cares about their customers, oh their cars just sitting on a lot that making no money at all.

Thank goodness I just joined E********* (((REDACTED)))  car share.. and those guys dont hold 140 dollars for every reservation placed. lol Thats a whole story by it self but its funny that how much money that will be tooken form your account if you book a car for 3 hr , then to modify it with another car... just caluclate the that hold for that limited time you will need a car share for. 140 for hold plus the lenght of the reservation.. so if you made a mistake by booking a car for three hours.. lets say there charge $30 for three hours and $140 hold and you change it to a different car that would be a total of 280 just on the hold becuase it takes three days before your bank drop the hold from hertz and deposited back into your account... so that nice date you planned for the night.. you just cancel becuase you f***** up and booked the wrong car.But thats all water down the bridge know.. i just want to share my happy devorce from hertz to e********* which i'v seen right accors the street form the hetz lot and their cars are all updated full size with good prices....
Thank you

JUST TO CONFIRM MY DIVORCEE....

 

Welcome to E******** CarShare!
Enterprise CarShare
To Me
Feb 28 at 9:23 AM
Hello cornell,

Welcome to E********* CarShare! You have been approved as an E********* CarShare member. Your Member ID is R13540.
Your Member Card will arrive via USPS in 3-5 business days. Once you have received your Member Card, you may begin booking reservations by logging into https://reserve.enterprisecarshare.com/ and entering the new Member Number above, along with the password that you selected during the application process.
If you have any questions, please email info@e*********carshare.com.
We are Social. And we like that you're a member. So like us back on Facebook and follow us on Twitter. We'll be posting offers and deals that we're running to keep you on the move!
Thank you for joining E********* CarShare!
Sincerely,
E********* CarShare


This report was posted on Ripoff Report on 03/01/2014 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz-247/Select-StateProvince/Hertz-247-hertzhertz-corporation-hertz-247-washington-DC-1127581. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee ..inside information

come on now!

AUTHOR: Mr Hertz 24/7 - ()

For you to call out and bash the employees for them following procedure is wrong and stupid! You should be bashing those "supervisors" that you have to wait for a call back from when they feel they're ready to call you back.  Hertz 24/7 has thousands of cars and your request to look up every car and see if every car is in working order is unrealistic. You don't even have to worry about renting a car from them because the whole WDC area has been shut down! 

 

It's obvious you don't understand a car sharing program. Let me break it down. . It's a program that you can rent by the hour. Meaning it can be a total of at least 12 people renting the car a day. (They have time frames where the car is unavailable between rentals in case incidentals happen. I can count lol) With that being said there is no way for someone to be there to check the vehicle after every rental. That is why the customers (being responsible and courteous adults you would think) are supposed to make sure there is adequate fuel for the next member and the vehicle kept clean. Also these cars are big computers.  Sometimes computers crash, get bugs, are taken to the shop for repair etc!

 

Further more, if a system is down how dare you get mad at an agent for telling you the truth! Be mad at your bank for not releasing your $140 hold back to you. I know when you call them they blame Hertz but if you read that it to itty bity print, that you probably skim over just like you probably did the T&Cs of this program, you would see what their hold/release policy is! 

 

It's GOLD points and they are only auto added with Hertz. So yes you do have to call in every time or wait for a few rentals to accumulate and call in to have them added. Send in your receipt to be refunded. . Did you do that? If u have such horrible experiences why would u wait for an EMERGENCY to happen before you would rent again. Kinda the wrong time don't you think?

 

In closing,  be mad at the mentors,  leads,  tpl's, supervisors,  logistics,  marketing not at agents who are only following rules given to them. DON'T KILL THE MESSENGER! "SH** HAPPENS, FLUSH IT!"

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