- Report: #887170
Report - Rebuttal - Arbitrate
Complaint Review: Hertz Car Rental
Hertz Car RentalMontgomery Hwy Hoover, Alabama United States of America
Hertz Car Rental Rude and dishonest response to an inquiry about military discounts Hoover, Alabama
*Author of original report: Why would you not believe this report?
*Consumer Comment: Sorry
*Consumer Comment: ok
*Consumer Comment: Missing info
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Earlier today I was calling around to different car rental places trying to get some prices for a rental SUV for vacation. I always ask about their military discount. (In the past we have been fortunate enough to get a substantial military discount because of Steve's service.) Each place I called today offered a discount and a very nice, "Thanks for your family's service," except for one: Hertz on Montgomery Hwy in Hoover, AL.
Now, I never feel that we are entitled to a discount, in any instance, and it is OK if a business doesn't offer one. But when I inquired at Hertz, I was told by a young woman (who asked her manager about it) that if I wanted to say that we
were "military," that they would "charge a surcharge of an extra $5 a day for the rental so that it would cost us more!" I could hear her ask the question, and I heard his rudely toned response, so she wasn't making this up.
She sounded as confused as I was! I am totally shocked and hurt by this, especially to find out that the truth is that they offer a discount to USAA militaryfamilies on the USAA website. What a disappointment!!! Obviously we didnt rent
from this Hertz, and never will!!!
This report was posted on Ripoff Report on 05/23/2012 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz-Car-Rental/Hoover-Alabama-/Hertz-Car-Rental-Rude-and-dishonest-response-to-an-inquiry-about-military-discounts-Hoove-887170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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