• Report: #924556

Complaint Review: Hertz Car Rental

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  • Submitted: Wed, August 08, 2012
  • Updated: Thu, August 09, 2012

  • Reported By: anonymous — Corona California United States of America
Hertz Car Rental
24001 Via Fabricante Suite 101 Mission Viejo, California United States of America

Hertz Car Rental Waited well over a month for a refund then got told we should not be allowed the money back at all Mission Viejo, California

*General Comment: Hertz is made up of pieces of s***

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We had booked a sedan 2 weeks before picking it up. When I went to collect our pre-booked car, they did not have one. We had specifically booked a sedan as one of the individuals traveling with us was on crutches and elderly - we wanted a car that would be easy for her to get in and out of. After waiting around for 30 minutes while the staff member tried to find a sedan at another location I was offered a break in the gas for the return of the vehicle. The car had 7/8 tank and I was told I could return it with 2/8.

It was marked accordingly on my paperwork but they forgot to update it on their system. When I returned the car they charged over $73 for the gas to fill it up to 7/8 from 2/8. I brought this to their attention and got the run around for over a MONTH!!!! The 5th week after we had rented the car I called to chase up our refund again - the manager was incredibly rude and could not have cared less that we had waited so long for our money back. Disgusting lack of customer service - had it been the other way around we would have been hounded by them! Never ever use Hertz - they have no customer service training for their staff because they do not care about you or your patronage.

This report was posted on Ripoff Report on 08/08/2012 07:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz-Car-Rental/Mission-Viejo-California-/Hertz-Car-Rental-Waited-well-over-a-month-for-a-refund-then-got-told-we-should-not-be-all-924556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Hertz is made up of pieces of s***

AUTHOR: ____ - (United States of America)

cheap company
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