- Report: #474824
Report - Rebuttal - Arbitrate
Complaint Review: Hertz Rental Car
Hertz Rental Car13985 Sw Farmington Road, Beaverton, Oregon U.S.A.
Hertz Rental Car Charged my credit card $1,200 EXTRA and refused to return STOLEN money!!! Beaverton Oregon
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I submitted every single piece of paperwork to prove the charge was not mine. This is a dirty, disgusting business, and cannot believe they can get away with flat out stealing.
The Manager Jarrod could not be a bigger liar. He spoke with me, acknowledged the mistake, and said he could not repair(TOTAL LIE) and sent me to the Customer Service Department. They gave me a detail-by-detail account of what Jarrod needed to do to repair the error.
Jarrod never took another call from me. He went on vacation-permanently and his Supervisor-promised to call me back with some information to clear this up. No such luck. In fact I have never received a return call or answered incoming call from hertz in Beaverton. I attempted contact over 100 times. They promised to call back every time I got a live voice on the other end.
Even better? They actually made up a RANDOM number to charge me. The charge went on my Credit card on a Friday and the bill was created the following Tuesday. Pretty disgusting. I still have no clue how they stonewalled Citibank long enough and hard enough to make the charge stick. Citibank told me the entire year to get an attorney. Why would I need an attorney with proof that the charge was NOT MINE???
This report was posted on Ripoff Report on 07/30/2009 03:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz-Rental-Car/Beaverton-Oregon-97005/Hertz-Rental-Car-Charged-my-credit-card-1200-EXTRA-and-refused-to-return-STOLEN-money-474824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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