Absolutely UNBELIEVABLE!!! Mistakes may happen, but refusing to fix a $1200 error, after admitting fault, sending me from department to department (aka-the run around)NEVER returning calls, answering only from another phone number...so never taking my calls and then stalling my Credit Card company for a year???
I submitted every single piece of paperwork to prove the charge was not mine. This is a dirty, disgusting business, and cannot believe they can get away with flat out stealing.
The Manager Jarrod could not be a bigger liar. He spoke with me, acknowledged the mistake, and said he could not repair(TOTAL LIE) and sent me to the Customer Service Department. They gave me a detail-by-detail account of what Jarrod needed to do to repair the error.
Jarrod never took another call from me. He went on vacation-permanently and his Supervisor-promised to call me back with some information to clear this up. No such luck. In fact I have never received a return call or answered incoming call from hertz in Beaverton. I attempted contact over 100 times. They promised to call back every time I got a live voice on the other end.
Even better? They actually made up a RANDOM number to charge me. The charge went on my Credit card on a Friday and the bill was created the following Tuesday. Pretty disgusting. I still have no clue how they stonewalled Citibank long enough and hard enough to make the charge stick. Citibank told me the entire year to get an attorney. Why would I need an attorney with proof that the charge was NOT MINE???