ED Magedson – Founder
Hertz WACO Airport7909 Karl May Dr Waco, Texas USA
Hertz WACO Airport DO NOT EXPECT HELP FROM THE PEOPLE THAT WORK HERE!!! Waco Texas
We pre-paid for our rental on Expedia.com. We get to the Hertz counter in Waco. The lady tells me - they do not "show" where I paid for the car and that I will have to give them a $200 deposit. WTF? I show them my receipt that I had the forsight to bring with me - NOT good enough - so - their solution? Call expedia and ask them to transfer my rental to one of the other counters in the airport. REALLY? I felt like I was being discriminated against. I'm half asian - and it's obvious I'm not white. They knew we were stranded in this Airport without the rental car - they DID NOT CARE! An expedia agent even called them to let them know that we had already paid for the rental - guess what - still not good enough! I find out as I'm doing research - that they aren't supposed to take an EXTRA $200 on top of what I paid - it's supposed to be $200 period. We didn't have the extra $200 - times are tough - we had to save to go on this trip for a family member's wedding. Our rental cost $102 - they were only supposed to ask for a $98 deposit. That we could have managed. But I refused to let them rip me off. I ended up cancelling the rental with them. The most horrible customer servie I have ever encountered and BTW - I did contact Hertz customer service as well as their CEO - you think I got a response from them? They don't care!!
This report was posted on Ripoff Report on 05/20/2013 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz-WACO-Airport/Waco-Texas/Hertz-WACO-Airport-DO-NOT-EXPECT-HELP-FROM-THE-PEOPLE-THAT-WORK-HERE-Waco-Texas-1052292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.