- Report: #68044
Report - Rebuttal - Arbitrate
Complaint Review: Hertz
HertzGatwick Airport Gatwick, London United Kingdom
Hertz Rent A Car Hubcaps: a creative and lucrative ripoff Gatwick London
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When I returned the car two days later, the agent informed me that three of the hubcaps were broken, and that I would be charged an extra 101.58 Pounds (about $180) to my Citibank Visa card. She asked me to fill an accident report.
I walked back to the car, and discovered that there was no problem with the hubcaps. On the report I wrote that no damage was noted, and that there was no accident.
Another customer who overheard my argument with the agent told me that several month earlier she returned a car at the same location, and fell victim to the same scam; she was also told that three hubcaps were broken, and her credit card was charged for the non existing damage.
When I returned to the US I disputed the charge with Citibank, and submitted a copy of the report to them. Citibank informed me that they investigated the charge, and decided not to refund my money.
This report was posted on Ripoff Report on 10/01/2003 08:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hertz/Gatwick-London/Hertz-Rent-A-Car-Hubcaps-a-creative-and-lucrative-ripoff-Gatwick-London-68044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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