• Report: #438769

Complaint Review: Hess Express

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  • Submitted: Sun, March 29, 2009
  • Updated: Sat, December 31, 2011

  • Reported By:winter springs Florida
Hess Express
434/carrigan Drive Oviedo, Florida U.S.A.

Hess Express intentionally abusive and rude workers, treat customers terribly Oviedo Florida

*UPDATE Employee: So sorry for your experience

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Wow---in the north they fill your gas tank for you-- here in the south it is much different. If you need help fillign your gas tank, you will most likely encounter the most abusive and meanest rudest sick people u could possibly fathom and take ridiculous abuse for absolutely no reason, simple for requesting the same. Went to a local hess- one where they have been nice in the past. Have been to other hesses--with mostly very sick crazy people refusing to help u fill your gas, abusive, mean hostile, and literally just wanting to fight or yell at you for asking for some help. This one has been different until now. Hadnt been there in many months I would say..and go there very rarely. I called prior to ask them if they could help fill my gas and they said yes and also said you've been here before. I stated yes. Based upon that I figured it would be no problem. Night shift workers-- a twig like trailer trash female, and obese lazy rude hispanic male. Again generally they have been nice in the past, not this time. After I called the 1st time, these mean jerks decided to put the phone on busy so that when I got there I could not call them to get help. When I pulled up, the mean anorexic hick female who works inside, was giving me the nastiest looks..rude meanand for what reasonI havent' been to the place in months and she used to be nice.. the guy saw me but pretended he didn't and was ignoring me intentionally- then figured this was going to be an ordeal of having to deal with two miserable psychopaths just to receive a little bit of help for gas. I went inside to the counter-- both ignored me flat out intentionally and continued stocking items or doing other things, talking to each other. Finally, the psycho redneck turns around abruptly and very rudely and so mean says to me ASK HIM I can't do itas if I was requesting something huge from these two nut jobs. The ape of a male continues ignoring me again purposelyand begins slamming large cases of water everywhere creating negative energy, throw water bottlesrefusing to do anything without me having to stand through and witness people banging and slamming thingsfor no reason and abusive behavior Instead of a sure no problem it'll take about 4 mins of my time, he continues banging throwing thingswhining fussingbasically attempting to abuse bully and take all his frustration on life out on a random customer for no reason. Rudely Saying why can't you do ittrying to make me explain my health condition as if he has any right to do so. Then finally decides and is rudehow much' rudelysluggishly going to the counterthen giving me change in all 1's rather than giving me two five dollar billsanything just to be nasty a pain or a problemI asked him if he had a five dollar bill and he said he did but then he'd just have two left' again just more abusive behaviorthen taking longerI decided to wait insidebecause had I gone outside I doubt he would have come out. He finally comes outand says rudely are you ready condescendingly as if im stupidthe whole time treating me just terribly as if im stupid..
It was ridiculous.. I gave him a dirty look then as he goes outside states im not trying to be meanjust had a rough night. excuse me .because u had a rough night stocking water bottles in a gas station that's my problemwhich was a lie as well because he didn't seem at all like he was having a rough night until the moment I walked in, and both were friendly and chatting to the customer before me. I expressed to himwell that doesn't give u any right to be rude to peoplehe lazily and stupidly made another commentthen finallyas I drove to the pumpmade me repeatwhat grade gasthough I stated it many timesoverall it was draining and really bad experience condescending rude nasty degrading behavior and abusive on the part of both the sickos that work there. It's one thing if they were busy or even just being careless but they were both blatantly abusive in almost extreme waysall this just for some help to get your gas filledwhat? What kind of awful society is this-- I mean yes these losers are seemingly stupid rude low class idiotic people but give me a breakno one should get away with that kind of bad treatment towards People or anyonein the not so friendly and seemingly deranged state of florida don't ever ask for help with gasthe majority of these Scumbags that work at these places seemto be the most obnoxious meanest And dumbest most screwed up jerks to probably exist I also find it so funny and sad How menial losers that work at any placetry to have power trips over people simply because they are employees of a location and feel they can get away with abuse or mistreatment just for being employeesit's not bad enough gas prices are bad enough but you also have to deal with the lack of manners and common decency the scumbag jerks working at those places have as well..

r
winter springs, Florida
U.S.A.

This report was posted on Ripoff Report on 03/29/2009 03:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hess-Express/Oviedo-Florida-32765/Hess-Express-intentionally-abusive-and-rude-workers-treat-customers-terribly-Oviedo-Flori-438769. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

So sorry for your experience

AUTHOR: amfsweetsorrow - (United States of America)

I am terribly sorry for your expreience at your local Hess Station. I have worked for the company for 2 years and I could not imagine treating a customer that way. If you need help filling your gas tank then both employees should have bent over backwards to help you. I know I would have. i work the night shift and have had a few people ask for help and even if I have a line of customers I make it a point to help them first since there are two of us working. I can't imagine why such rude employees would even still have a job with our company. You the customer are the ones who pay our paycheck every week and with out you we would not have a job. I hope there is some way to regain you as a customer. I would like to give you the corporate number for filing a complaint about this incident or any other incident you may have at one of our locations in the future. Again I am terribly sorry for any humiliation you may have ecountered.

The corporate number is 1-800-HESS-OIL. Feel free to contact them. I am sure they will handle the issue.
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