I was called by Michael Enz from The Achievable who works for HK. He promised me that in 18 months I would be debt free as long as I keep making payments. The first 2 payments were for their fees and the rest would be put into an escrow account where it will collect and eventually pay my creditors.
2 months later I'm recieving collection notices and even LAW SUITS because HK never sent any Power of Attorney forms on my bahalf.
I called their rude customer service center daily to get some answers and was promised that a rep from the legal dept would call me back to discuss. I never recieved any call at anytime. I kept calling my rep Mike and he promised to fax all my documents right to them personally. BS! Finally the law office suing me called and said that they finally recieved a Power of Attorney form 1 MONTH later.
I was with them for 4 months and on Monday, I called to cancel my account and get a refund back. They said that all the money I put in has been dispersed and that its non refundable. I can only get about $200 back out of the $1200 I payed them! I want to know where all my money went!
Now its been 5 days and my account is still active! I was promised a fax immediately within 15 minutes confirming my cancelled account. Since my creditors finally got the Power of Attorney forms ( 3 months later) I could no longer represent myself. So after cursing my butt off I got a supervisor to send me one. NOT! I waited 2 hours for the fax and finally the office closed and I never recieved one.
These people are a bunch of FRAUDS! They give you different information every time you call, They never return your calls, they don't follow through on their promises and they ruin your credit!
Thanks to them I cant even get approved for a dept store card! I'm a newlywed and instead of enjoying my new life, I'm more in debt and having a hard time keeping my head above water.
oak ridge, New Jersey