- Report: #268742
Report - Rebuttal - Arbitrate
Complaint Review: Hesters Wrecker Service
Hesters Wrecker Service1341 Tripp Rd Mesquite, Texas U.S.A.
Hesters Wrecker Service Very unsatisfactory experience with Hesters Wrecker Service Ripoff Mesquite Texas
*Consumer Comment: I know this was long time ago but here is what my company would of done!
*Consumer Comment: Hester's is a good company.
*Consumer Comment: live and learn
We contacted Hesters Wrecker Service and asked them if they could explain why our cargo was missing and Hesters informed us that the driver of the tow vehicle had removed our cargo at the breakdown location prior to towing our vehicle. They stated that, (in the opinion of the tow truck driver), the cargo was "too heavy". So, Hesters tow trucks are not capable of towing a few hundred extra pounds in addition to the broke down vehicle? Is there ANY excuse for dumping valuable cargo, (that load was worth several hundred dollars to our company), on the ground without even contacting the owner of the vehicle? And, even if the cargo did, indeed, exceed the weight limit of the tow truck, a reasonable course of action would have been to contact the owner of the vehicle and / or dispatch another tow truck which WAS capable of towing both the vehicle AND the cargo. Our written complaints to Hesters Wrecker Service have not been answered.
This report was posted on Ripoff Report on 08/20/2007 07:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hesters-Wrecker-Service/Mesquite-Texas-75442/Hesters-Wrecker-Service-Very-unsatisfactory-experience-with-Hesters-Wrecker-Service-Ripoff-268742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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