I am hearing impaired and disabled and have been receiving assistance from Indiana Vocational Rehabilitation (IVR). Heuser Hearing Institute, where I've previously received testing that was paid for by IVR, have also provided me with hearing aid cleanings at no charge for about (or over) a year. In the past, they had always gotten pre-approval from IVR for anything that needed to be paid for so that they could be reimbursed.
Two months ago they asked me to come in for testing and I did. Last week I received a bill for $131.00. When I called, I was told that I needed to pay for the hearing test they asked me to have because IVR wouldnt. I told them that I had no idea I needed to pay in the first place or I wouldnt have had the test. Since they had been cleaning my aids for free and they told me I needed to have the test (but made no mention of cost) it didn't occur to me that I would be billed. Furthermore, I wasnt informed of the fact up front or given a statement when I left. I was told I "should have known."
They also sent (by postal mail) a copy of a document that was signed in 2007 when I was referred by IVR that I signed at that time and again in 2010, however, the signature appears below the original and I think it may have been added. Regardless, I signed that original paperwork as a IVR client and that was the context in which it was presented to me.
The service dates on the bill are all for 03/11/2011 (and I wasn't billed until 05/06/2011). I never signed any documents to say I would pay for those services as I do at any other physician's office on the day of service. I do not feel I should have to pay for a bill because Heuser Hearing Institute assumed IVR would pay and when they found out otherwise, are attempting to manipulate and pressure me into paying for those services.