- Report: #733120
Report - Rebuttal - Arbitrate
Complaint Review: Heuser Hearing Institute
Heuser Hearing Institute111 E Kentucky St # 117 louisville, Kentucky United States of America
Heuser Hearing Institute Billed for services they didn't tell me cost anything and which they have no signature or agreement to pay louisville, Kentucky
*Author of original report: Heuser Hearing Institute Billing Practices
*UPDATE Employee: Heuser Hearing Institute conforms to appropriate billing practices
*Consumer Comment: Don't
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Two months ago they asked me to come in for testing and I did. Last week I received a bill for $131.00. When I called, I was told that I needed to pay for the hearing test they asked me to have because IVR wouldnt. I told them that I had no idea I needed to pay in the first place or I wouldnt have had the test. Since they had been cleaning my aids for free and they told me I needed to have the test (but made no mention of cost) it didn't occur to me that I would be billed. Furthermore, I wasnt informed of the fact up front or given a statement when I left. I was told I "should have known."
They also sent (by postal mail) a copy of a document that was signed in 2007 when I was referred by IVR that I signed at that time and again in 2010, however, the signature appears below the original and I think it may have been added. Regardless, I signed that original paperwork as a IVR client and that was the context in which it was presented to me.
The service dates on the bill are all for 03/11/2011 (and I wasn't billed until 05/06/2011). I never signed any documents to say I would pay for those services as I do at any other physician's office on the day of service. I do not feel I should have to pay for a bill because Heuser Hearing Institute assumed IVR would pay and when they found out otherwise, are attempting to manipulate and pressure me into paying for those services.
This report was posted on Ripoff Report on 05/25/2011 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Heuser-Hearing-Institute/louisville-Kentucky-40203/Heuser-Hearing-Institute-Billed-for-services-they-didnt-tell-me-cost-anything-and-which-733120. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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