- Report: #632852
Report - Rebuttal - Arbitrate
Complaint Review: Hewlet Packard, HP
Hewlet Packard, HPInternet United States of America
Hewlet Packard, HP HP Warranty , Internet
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I just spoke with Oscar: 5011237, located at Dallas, TX. They refused to fix my computer though it is still under factory warranty until 01/2011. they told me to go fix it at a local computer store.
I called concerning a problem with my new HP Touchsmart Tx2 laptop which I bought in Singapore with an International warranty.
My laptop was not turning on with caps lock and num lock flashing. From the forums online, this means it is a problem with the CPU.
I called HP customer support and spoke with Jabraim (Manager Moina) in Mubai India for close to an hour before they told me they would escalate the issue. After 24H, I called them and they told me the warranty is not covered for the US.
I would like my laptop fixed or replaced.
This report was posted on Ripoff Report on 08/18/2010 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlet-Packard-HP/internet/Hewlet-Packard-HP-HP-Warranty-Internet-632852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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