- Report: #414045
Report - Rebuttal - Arbitrate
Complaint Review: Hewlet Packard,
Hewlet Packard,Nationwide U.S.A.
Hewlet Packard, HP installed incompatible motherboards. Fourth time said warranty is voided, liquid spill. Requested pictures 1/6/09. No pictures received. Palo Alto California
July 2008, I returned notebook to HP. HP replaced defective motherboard etc. September returned it to HP again same problem. HP replaced motherboard etc.
November I returned it to HP, same problem. HP replaced with incompatible motherboard and other parts.
Hard drives did not properly fit in new casing. I called HP and was told by Manager Joel LaVerne, that these parts were different from the original ones but to try out the computer and if I had any more trouble they would replace it with a new computer.
December notebook failed again, same problem. This time HP said there was a liquid spill and warranty was voided. Two weeks ago HP Manager Sandy said he would send pictures of the spill. To date I have received no pictures and have not heard from Sandy. My notebook has not been returned to me.
I called several times last week and the week previous requesting to talk to Joel LaVerne. I was told he was on vacation but that Donna was now the person to speak to. I left two messages for Donna but was unable to contact her. I called back again and requested to speak to Joel Laverne and was told he no longer worked for the company.
Donna called January 19, and said she would send pictures. I requested my notebook be returned she said they could not return it until they took pictures. I asked where are the pictures they took two weeks ago? I got no response. I am still waiting for my computer and the pictues.
I believe they are waiting for their spill to dry before returning the notebook.
This report was posted on Ripoff Report on 01/20/2009 11:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlet-Packard/nationwide/Hewlet-Packard-HP-installed-incompatible-motherboards-Fourth-time-said-warranty-is-voide-414045. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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