I wrote a review over at HP telling them how I had a really bad experience with the Notebook purchased last Christmas. The issue: the unit failed (maybe due to the recalled battery or the defective video chip) I dunno. Either way it was out of warranty a few days when I was told an Escalations manager would call me. The next day I was contacted and the manager (I wont name him or her) stated my notebook was out of warranty and there was nothing that would be done for me. I was not happy to say the least. I pleaded with this person and stated I had been a loyal HP customer and had actually worked for the company as a Support supervisor back in 1998 -2000. [continued below]....
- Report: #581471
Report - Rebuttal - Arbitrate
Complaint Review: Hewlett-Packard Company
Hewlett-Packard Company3000 Hanover Street Palo Alto, California United States of America
Hewlett-Packard Company Compaq, I was in hospital 6 months, HP DV7 malfunctioned at Christmas HP DENIES service due to a few days out of warranty NO EXCEPTIONS Palo Alto, California
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IM AS MAD AS H*LL, AND IM NOT GOING TO TAKE THIS ANYMORE! I want you to get up right now, sit up, go to your windows, open them and stick your head out and yell Im as mad as h*ll and Im not going to take this anymore! Things have got to change. But first, youve gotta get mad! Youve got to say, Im as mad as h*ll, and Im not going to take this anymore! Then well figure out what to do about the depression and the inflation and the oil crisis. But first get up out of your chairs, open the window, stick your head out, and yell, and say it:
Here is the review I am certain will not be posted on the HP site.
Yes I purchased two last year.
These two products made me lose faith in HP products for the final time. I have purchased only HP (I used to work for the company a few years back) and love them. I still do but because of faulty video, defective batteries and poor customer service I have made a decision to go else where for the next purchase (actually to replace my DV7). At first the unit was like a dream and actually had strangers come and look (I am certain it created a few sales for HP). Then the issues started. First the web-cam failed, then the battery issues and finally the video chip fried (I don't know if it was while in storage or when I tried to power up upon arriving home from the hospital). It was a few days out of warranty (due to being in the hospital, I was unaware of its defects). I pleaded with the customer service manager for help and I got we will not help you, I was shocked at the lack of compassion. I wrote a letter (unanswered) to the CEO. The defective products alone did not drive me away, it was the lack of customer service that pushed me. The notebooks are really nice and should last you the length of the warranty, if you do buy one, get the extended warranty YOU WILL REQUIRE IT. One last word, I have not always felt this way about the company, I am sure someone just dropped the ball whats the loss of one customer. Singed IwillmissHP ( I wante dto sign Unhappy but that one was already taken... obviously.
This report was posted on Ripoff Report on 03/16/2010 12:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard-Company/Palo-Alto-California-94304-1185/Hewlett-Packard-Company-Compaq-I-was-in-hospital-6-months-HP-DV7-malfunctioned-at-Christ-581471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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