• Report: #655584

Complaint Review: Hewlett-Packard Company

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  • Submitted: Tue, October 26, 2010
  • Updated: Wed, October 27, 2010

  • Reported By: loose — New Yor New York United States of America
Hewlett-Packard Company
3000 Hanover Street Palo Alto, California United States of America

Hewlett-Packard Company HP Printer Drivers Palo Alto, California

*Consumer Comment: Free drivers for your printer

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I purchased a HP Deskjet Printer 3950 about 6 years ago and used it on my Desktop computer. I printed or used at least 5 black and 3 color ink cartridges. I bought a laptop and hooked up the printer to the lap top with Win 7 OS. Windows did not have the driver.  I went on the web to hp.com and tried to find the driver for download. HP wanted to charge me support for the driver. I did not need their support I just needed to download the driver. when I tried google, a half dozen companies wanted to sell me applications that would download the exact driver. The average price asked was $30.

When you purchase a printer from a company it does not cost them anything to have several thousand old drivers in a database for download by the customer.This was the standard several years ago. The software does the work and there is no need for refusing me the driver unless I pay a support fee for a service I don't need. If this not a Rip-Off what is it?

This report was posted on Ripoff Report on 10/26/2010 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard-Company/Palo-Alto-California-94304-1185/Hewlett-Packard-Company-HP-Printer-Drivers-Palo-Alto-California-655584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Free drivers for your printer

AUTHOR: Vinco - (Canada)

Free drivers for your printer for Windows 7

http://www.driverboost.com/lp/drivers/update/HP-printer-drivers.php

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