• Report: #737569

Complaint Review: Hewlett-Packard Development Ltd.

  • Submitted: Mon, June 06, 2011
  • Updated: Thu, June 09, 2011

  • Reported By: Dave — Hartselle Alabama U.S.A.
Hewlett-Packard Development Ltd.
Internet United States of America

Hewlett-Packard Development Ltd. sell broken computers - faking repairs - quoting warranty that is never given to purchaser Internet

*Author of original report: HP makes up facts to hide the truth!

*Author of original report: More To My Story

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I purchased a HP Pavilion p6703w Desktop PC on 2/25/11.  On 5/19/11, using factory installed HP diagnostic software, the computer informed me that the video was not working properly.  On 5/19/11, I contacted the HP Tech Support (as instructed by the computer).  They verified that the video HARDWARE was faulty, and instrcuted me to send it to HP for repair.  HP sent the computer back to me, arriving on 6/1/11.  When I turned it on, the HP diagnostic software informed me that ALL the hardware tests had failed (not just the video).  I again contacted the HP Tech Support, who verified that the computer was not working due to "unknown hardware failure".  The HP Tech Support referred my case (Customer Service Account # FTG990-01) to the HP Case Resolution Department.  On 6/2/11, that case worker called me.  He informed me that NO actual repair work had actually been done (only a reloading of the factory-spec programs - NO attempt to fix OR repair ANY faulty hardware!).  He informed me that NO replacement/refund would be authorized due to the warranty.  I told him I never was issued any written warrant (not in the delivery box, at the time of purchase or delivery).  He instructed me to AGAIN send the comnputer to HP for repair!?!  When I diagreed with this, he told me to return it to where I had bought it for a replacement or a refund.  I am now stuck with a $600 computer (fully paid for), and asked to believe it will be repaired by HP (who has already lied about trying to fix it the first time it was sent to them for repairs - remember, they diagnosed a faulty hardware problem, and only reloaded software which would not fix broken hardware!).  They also refuse to simply replace the broken computer with a new one (same make and model), and will not consider a refund under ANY circumstances!  Also, HP corporate will make NO attempt to resolve this problem (yes, I tried talking to them, too!)!  So, I have spent $600 for a broken computer that the manufacturer wil not fix, replace, or refund!

This report was posted on Ripoff Report on 06/06/2011 06:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard-Development-Ltd/internet/Hewlett-Packard-Development-Ltd-sell-broken-computers-faking-repairs-quoting-warrant-737569. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

HP makes up facts to hide the truth!

AUTHOR: Dave - (U.S.A.)

I have filed a complaint with BBB on this matter.  HP sent in a rebuttal that quotes a 2nd conversation that NEVER took place.  HP told BBB that I had been instructed by 2 Case Managers to send back the computer for repairs.  Not quite true, HP!  Your Case Manager, Greg, told me a "2nd opinion would be given by a 2nd Case Manager with in 48 hrs.  Greg told me the 2nd Case Manager (unnamed) would contact me by phone within 48 hrs of the initial conversation.  That telephone call NEVER happened!  At the rate this is going, I will probably end up with an attorney, seeking a resolution to this problem through the legal system.  BUYER BEWARE!!!!!  Do NOT do business with this company!  They are definately NOT TO BE TRUSTED!!!!  I'm sure there will be more to follow.
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#2 Author of original report

More To My Story

AUTHOR: Dave - (U.S.A.)

The story continues!  The computer was purchased thru Walmart.  The HP Case Resolution Case Worker informed me that if I wanted a replacement or refund for their faulty computer, I should go to Walmart to get it.  This info was given to me on 6/6/11.  I have passed this on to corporate Walmart - who may or may not be too happy with having to pay for the mistakes that HP makes in the manufacturing of faulty computers.
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