• Report: #597832

Complaint Review: Hewlett Packard - HP - Compaq

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  • Submitted: Wed, April 28, 2010
  • Updated: Fri, May 14, 2010

  • Reported By: Patrick — Spokane Washington United States of America
Hewlett Packard - HP - Compaq
3000 Hanover Street, Internet United States of America

Hewlett Packard - HP - Compaq They have my money! I have a 15 month old Trash liner! Internet

*General Comment: Laptop failure rates...

*Consumer Comment: Don't Like Compaq?

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I purchased a Compaq Presario Laptop on January 20 2009. Motherboard took a crap April 20th 2010. Computer has less than 40 hours on it with a cooler under it the whole time on my wifes desk. It went to a black screen and never rebooted again! Compaq knows about the black screen issues because the support website has alot of diagnostics related to them. 3 months out of WARRANTY and their response to me is"Sorry for the inconvenience" What in the world does that mean? It means we have just stolen your money legally. We have a bet that if you buy our product you will have a failure after a period of time, (one year) in this case, And if it happens outside of the reqired time period We win the bet! HP has lost me a a customer. They said if I wanted it repaired they would charge $358.00 + Shipping. I paid $600.00 including tax from Office Depot who also are having nothing to do with this. They sell it but wont back it up so as far as I am concerned I'm done with them as well!

This report was posted on Ripoff Report on 04/28/2010 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard-HP-Compaq/internet/Hewlett-Packard-HP-Compaq-They-have-my-money-I-have-a-15-month-old-Trash-liner-Int-597832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

Laptop failure rates...

AUTHOR: Edgeman - (U.S.A.)

You might be interested to know that HP (and by extension, Compaq) laptops have some of the highest hardware failure rates of all, according to a report by SquareTrade. I'll provide a link to a web page that discusses this report but ROR may redact it. If they do, simply Google "gizmodo laptop failure rates" and check out the first link.

http://gizmodo.com/5406415/laptop-reliability-study-asus-and-toshiba-come-out-on-top

Did you know that there are only a few laptop manufacturers in the world and companies such as HP, Dell or Alienware simply build on top of these cases and slap their names on top? You may well buy another brand of laptop that comes from the same factory.

On top of this, consumer grade laptops have a higher failure rate.

I don't see what Office Depot did wrong, your computer was outside of their return policy. It's not their fault.

You might consider buying your next laptop at Costco where the warranty is doubled or use a credit card that provides an extended warranty. There is also the option of buying an extended warranty for your laptop. If a laptop is crucial to you, you might even consider a back up. I myself use two laptops and a netbook simply because I cannot be without a portable computer.
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#2 Consumer Comment

Don't Like Compaq?

AUTHOR: Thomas - (U.S.A.)

   OK, so you'll never buy a Compaq again.  What kind of computer will you buy?  HP, Acer, Gateway/eMachines, Dell, you name it.  They'd all do the same thing Compaq did.

A warranty is a warranty and when it runs out, you're SOL no matter which company you buy from.

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