• Report: #624863

Complaint Review: Hewlett Packard HP

  • Submitted: Mon, July 19, 2010
  • Updated: Mon, July 19, 2010

  • Reported By: HP Printers are BAD — boca raton Florida United States of America
Hewlett Packard HP
Palo Alto, Select State/Province United States of America

Hewlett Packard HP HP Printers and Computers are Defective Palo Alto, Other

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I have tried several of HP products over the years (Desktops, Laptops, Printers) and I am now saying NEVER again.  While they do try to provide technical support it takes your "kishkis" out until the darn thing works.  The aggravation and time spent repairing their malfunctioning stuff is unbearable.  Most recently I purchased a printer that was consuming ink so fast I would have to rob a bank to keep printing.  So, I called HP and they said yes, this is a known defect and sent me another model printer.  That printer didn't work, OK it happens.  So they sent me another model printer and that one also didn't work.  So, I thought it may be my computer and added ram to it, but I could not get either printer to work after hours of technical support with HP.  Installing, uninstalling printer drives, trying one then the other.  This went on for months.  Really it was months.  So, I said I cannot do this anymore and bought a new computer.   Neither of the printers would work on my new computer.  Then HP sent a tech geek to my home......can you imagine that.  He was in disbelief and simply confirmed that they didn't work.  They sent me a fourth model printer.  Sent a tech geek at my request (so he could confirm that I knew what I was doing) to my house to watch me install it.......something I could do with a blindfold on and the printer finally works.  So, the bottom line is that after 3 malfuctioning printers that HP sent me, the fourth one finally worked.  So yes HP stayed with me through the process of getting a printer to work.  But, in the end it took almost a year of gut wrenching aggravation, unneccesary expense of mine to upgrade my old computer and buy one I did not need just so that I could print.  They should not sell defective products in the first place.  They never said sorry and wouldn't even give me some free printer cartridges in the end.....and I asked.  DON'T BUY HP PRODUCTS

This report was posted on Ripoff Report on 07/19/2010 03:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard-HP/Palo-Alto-Select-StateProvince-/Hewlett-Packard-HP-HP-Printers-and-Computers-are-Defective-Palo-Alto-Other-624863. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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