- Report: #486357
Report - Rebuttal - Arbitrate
Complaint Review: Hewlett-Packard Online Store
Hewlett-Packard Online Storehttp://www.shopping.hp.com Internet United States of America
Hewlett-Packard Online Store HP Webstore sold me tri-color inkjets for printer, and both stopped working when half-full--why throw good money after bad and buy more from them at all when it's just gonna break down again Internet
* : Outcome better than expected--Thanks HP!
* : UPDATE: HP is sending me a replacement printer and will send replacement cartridges
* : Repair? Not worth it...
* : You have a defective printer
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Right now, I am really disgusted at HP because this never happens with the black inkjet cartridge but only with the more expensive tri-color inkjet for my All-in-One OfficeJet printer. I can't fax or scan since the printer will only work with two functioning cartridges. Why has this happened twice during the past few months with just the more expensive color inkjet bought at the HP online store? I try to make my ink last longer by printing at inksaver settings, but why bother with that if the printer is just going to treat the color cartridge as if it automatically shut off after just over a month? I replaced the inkjet cartridge in July, and it's August. The date on the cartridge hasn't even gotten close to arriving (apparently, the ink is supposed to be usable till that date) and it still did the same thing the other one did.
Once is an accident. Twice isn't. Something that repeatedly happens is done by plan, not by human error. Both of these were brand new cartridges, not refurbished ones. I paid for something that is not working, and it really doesn't matter anymore if they will give me free replacements. This is a pattern I am seeing, and I can't afford to pack up my printer and send it off to some place where I will also have to spend money to get it "fixed." I'll save my money and just buy a non-HP printer rather than go through this waste of time and money ever again.
They just lost what used to be a loyal customer. Years ago, the HP brand meant quality. Not anymore. I'm going to save both my money and patience by looking elsewhere for a decent printer that won't rip me off. I just don't trust them anymore. I don't need that sort of aggravation.
This report was posted on Ripoff Report on 08/27/2009 10:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard-Online-Store/internet/Hewlett-Packard-Online-Store-HP-Webstore-sold-me-tri-color-inkjets-for-printer-and-both-486357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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