- Report: #233441
Report - Rebuttal - Arbitrate
Complaint Review: Hewlett Packard
Hewlett Packard2050 Sam Houston Parkway N. Houston, Texas U.S.A.
Hewlett Packard TSA Pavillion notebook PC is a joke on the customer! ripoff Houston Texas
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
This notebook is three months old and, in my opinion, is being held hostage by HP, where it's been since January 7th of this year. The display screen stopped lighting up and I couldn't read a thing. I sent it in after being told it would be 7-10 business days, and that they would thoroughly go over everything, and today January 29, 2007, I was again told it would be returned within the next 10 days.
I have repeatedly asked to speak to a supervisor, but have been told that supervisors do not respond to calls. The customer service guy tried to get a case manager to talk to me, but none was available. He then took my phone number and promised they would call me back, but they never did. I then called Palo Alto,
California, 650-857-1501, and asked for a case manager, and they were all busy, but he took my information and said one would call me back tonight, and they never did.
I am wondering if I am ever going to see my notebook again?? I think HP has very questionable customer service practices, and am hoping that a class-action suit can be brought against them!
To anyone reading this, I hope you haven't invested in an HP notebook because you will get ripped off!
cedar falls, Iowa
This report was posted on Ripoff Report on 01/29/2007 10:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard/Houston-Texas-77043-2422/Hewlett-Packard-TSA-Pavillion-notebook-PC-is-a-joke-on-the-customer-ripoff-Houston-Texas-233441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.