category
  • Report: #233441

Complaint Review: Hewlett Packard

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, January 29, 2007
  • Updated: Mon, January 29, 2007

  • Reported By:cedar falls Iowa
Hewlett Packard
2050 Sam Houston Parkway N. Houston, Texas U.S.A.

Hewlett Packard TSA Pavillion notebook PC is a joke on the customer! ripoff Houston Texas

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I wish I'd researched Hewlett Packard before ever purchasing the Notebook Pavillion. It has had display issues almost from the git-go, and tech support, whom I can never understand because they speak very broken english, cannot tell me anything more than it'll be there in two more days, it'll be there next week, now, it'll be there Feb 8th, 2007.

This notebook is three months old and, in my opinion, is being held hostage by HP, where it's been since January 7th of this year. The display screen stopped lighting up and I couldn't read a thing. I sent it in after being told it would be 7-10 business days, and that they would thoroughly go over everything, and today January 29, 2007, I was again told it would be returned within the next 10 days.

I have repeatedly asked to speak to a supervisor, but have been told that supervisors do not respond to calls. The customer service guy tried to get a case manager to talk to me, but none was available. He then took my phone number and promised they would call me back, but they never did. I then called Palo Alto,
California, 650-857-1501, and asked for a case manager, and they were all busy, but he took my information and said one would call me back tonight, and they never did.

I am wondering if I am ever going to see my notebook again?? I think HP has very questionable customer service practices, and am hoping that a class-action suit can be brought against them!

To anyone reading this, I hope you haven't invested in an HP notebook because you will get ripped off!

Jan
cedar falls, Iowa
U.S.A.

This report was posted on Ripoff Report on 01/29/2007 10:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard/Houston-Texas-77043-2422/Hewlett-Packard-TSA-Pavillion-notebook-PC-is-a-joke-on-the-customer-ripoff-Houston-Texas-233441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Hewlett Packard

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory