- Report: #548594
Report - Rebuttal - Arbitrate
Complaint Review: Hewlett Packard
Hewlett Packard3000 Hanover Street Palo Alto,, California United States of America
Hewlett Packard HP refused to return power cord after sending laptop to company for warranty service 2 years and 6 months Palo Alto,, California
*Consumer Comment: stubborn
*Author of original report: Still wainting on a reply by HP to the BBB-13 day into the complaint
*Consumer Comment: Interesting..
*Author of original report: Not a resolution
*Author of original report: Yes. Really
*Consumer Comment: Really?
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I purchased a HP Compaq laptop computer in 2007. I returned it for service. The power cord was not returned with the laptop. I was instructed to send it with the laptop for service.
I have been trying to have my power cord returned or another power cord sent in its place since 2007. I refused to purchase another power cord. I have numerous service tickets numbers in addition to the e-mails. As each time I called customer service I was given a new service ticket number for the same problem.
These are excerpts from e-mails I received in 2007: Brenda Salmon Case Manager-August 27, 2007- MM217XXXXXXXXXXXXXXX Sr. Case Mgr Scott MXXXXXX-Nov.28, 2007- Please provide the information I requested regarding your case to the following fax # 519-253-5559.
I faxed a copy of the receipt at that time. Dec.3, 2007 NatXXXXXXXX W. Your HP Service Ticket # 750XXXXXXXX- HP TCO Case Manager- Hello, I am a HP Quality Case Manager and your file has been brought to my attention for review. I would like to speak with you as soon as possible to discuss resolution. I was never able to speak to Nathan in numerous attempts. The case went from a Senior Case Manger to an ordinary Case Manager. This shows that HP was not attempting to resolve the issue. I purchased this laptop for college. Since I have not been able to have use of the laptop or even know if it has been repaired, HP has breached the service warranty that I have.
This report was posted on Ripoff Report on 01/01/2010 10:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard/Palo-Alto-California-94304-1185/Hewlett-Packard-HP-refused-to-return-power-cord-after-sending-laptop-to-company-for-warran-548594. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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