• Report: #898635

Complaint Review: Hewlett Packard

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  • Submitted: Sun, June 17, 2012
  • Updated: Sun, June 17, 2012

  • Reported By: JayBenjamin — Jamestown North Carolina United States of America
Hewlett Packard
3000 Hanover St Palo Alto, California United States of America

Hewlett Packard HP warranty, repair, lie, cheat Palo Alto, California

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4-4-12 - I sent in a receipt and called in about my complaint. They approved the warranty, & sent a box. I sent it to them right away- as soon as the box came in the mail. I was told it would take about 2-4 weeks. A month later, they called saying a part they needed was on back order. They then called me again after 3 weeks saying that it still wasn't in and to wait another 3 weeks. I asked to speak to a supervisor- it didn't get me anywhere- the supervisor was more interested in the shop that sold me the laptop than caring about my problems. He was supposed to call me back, and he did- after another 30 days. I had recieved a phone call a few days before his call saying the part still wasn't in. a few days later, the supervisor calls and says he checked with some department and they said they can't do anything and that they are sending my laptop back. 74 days- all to find out that HP wasn't going to honor their warranty.

Resolution Sought: I want a replacement laptop or the money I paid to go toward a similar laptop or a tablet. This is terrible service.
Date Problem Started: 4/4/2012
Date of Transaction: 4/4/2012
Amount in Dispute: $0.00
Invoice Number: 8058476825
Complaint Type: Repair Issues
Product or Service:

This report was posted on Ripoff Report on 06/17/2012 03:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard/Palo-Alto-California-94304/Hewlett-Packard-HP-warranty-repair-lie-cheat-Palo-Alto-California-898635. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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