- Report: #842853
Report - Rebuttal - Arbitrate
Complaint Review: Hewlett Packard
Hewlett PackardInternet United States of America
Hewlett Packard Consumer Repair Joke Horrendous run around, Internet
On Feb 12 I called about wifi issues, and your people overnighted me a new wlan card kit part # 593127-001 (I kept the box) trying to resolve an intermittent issue regarding my connection'. The NEW wifi card didn't solve this problem, so I was told I would have to send it in to be repaired;. I was told my laptop would be getting a new system board to fix the problem, only to have ANOTHER new wifi card installed and system image restored;. (Which is what I did before I sent it!)
Spoke with Gabriella Hernandez who spoke with Blanca Maldonado who assured me that I would have usb 3".0 usb ports when my system board was replaced!. Contacted Meg Whitman via complaint page|. Hewlett Packard support blows! (Unless you enjoy having your laptop travel all over the country via FedEx.
This report was posted on Ripoff Report on 02/22/2012 11:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard/internet/Hewlett-Packard-Consumer-Repair-Joke-Horrendous-run-around-Internet-842853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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