• Report: #610627

Complaint Review: Hewlett Packard

  • Submitted: Sat, June 05, 2010
  • Updated: Tue, January 18, 2011

  • Reported By: SI Bob — Staten Island New York United States of America
Hewlett Packard
Internet United States of America

Hewlett Packard Printer Problems: ink levels "decrease" when no printing is going on,HP Officejet Pro 8000 Wireless. Internet

*Consumer Comment: It Kind of Is...

*General Comment: Black/white printing uses color?

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     I want to complain about Hewlett-Packard, specifically about printer model HP Officejet Pro 8000 Wireless. It seems that the ink levels decrease every day whether I use the printer or not. I am using the XL "longer-life" cartridges. With HP's new encroaching software it is not possible to print past the "Replace ink cartridge" pop-up that was possible on earlier HP printer models.
     This is a blatant consumer rip-off and I am disappointed in HP and Staples, where I bought it. The cartridges run out faster than the older models, while costing more. $35.00 for black ink and $25.00 for the three colors. I didn't print for a week and all four cartridges "mysteriously" depleted by 25 percent. Stay away from Hewlett Packard!

This report was posted on Ripoff Report on 06/05/2010 09:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard/internet/Hewlett-Packard-Printer-Problems-ink-levels-decrease-when-no-printing-is-going-onHP-610627. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

It Kind of Is...

AUTHOR: NJel - (USA)

I don't normally side with the consumer, because, from my experiences, most consumers will proclaim that anything that inconveniences them the slightest bit is a rip-off despite all evidence to the contrary; however, ink is getting very expensive while usage lower. Manufacturers claim that the ink usage setting is to prevent damage to your printhead; however, the older model printers last much longer than newer model printers.

As far as the ink usage getting lower every day, I know you may not want to hear it, but ink DOES slowly dry out once the seal has been broken and placed into your printer. It shouldn't deplete after just a week though. Have you replaced the cartridges, or checked the ones you have now for a leak? Check the cartridge for an expiration date. If your Staples location knows their stuff, they wouldn't keep expired ink cartridges on their shelves. The date is usually on the back or bottom of the box.

If it's expired then get new ink cartridges. If it's within the return period I would make an attempt to exchange them if you have a receipt, or try to bring your situation to the manager. If you show them that you were sold expired ink, then maybe they'll show some mercy towards you and allow you to exchange them.

As far as the color depleting with every usage...although you may only print black and white, the printhead is programmed to use some color also, so if your black runs out then your color's usually not too far behind. I do feel this is kind of a rip-off to the consumer, because it's forcing them to spend money on cartridges they technically don't need to be using. Well, technically you have a choice not to buy it, or to seek alternative cartridges, but I'm being practical with my reasoning.

Being disappointed in Staples? Welllll... it's not TECHNICALLY their fault. They're only a retailer, and your complaint *should* be directed solely at the manufacturer. Sometimes retailers only know how to sell an item, but anything internal isn't known unless it's directly brought to their attention. They don't test out every single machine to make sure that it works and whatnot. They're putting just as much trust in their vendors as you are in their ability to serve you, so if there's an issue with a vendor, it's best to try to work it out with the store; afterall, the vendors don't pay their paychecks, you do.

How are they going to earn their pay by selling merchandise from an untrustworthy vendor? lol At least that's how I think. Like I said, I normally am not one to side with the customer, but in this case I *will* say that the customer is right.

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#2 General Comment

Black/white printing uses color?

AUTHOR: tippycat - (United States of America)

I've had similar experiences with a HP Officejet Pro L7590 with the black ink cartridges not printing the same number of copies (some 300 sheets, others 500 sheets) but the strangest thing is that the three color cartridges are also displaying decreasing volume and I've got the print setting on 'draft quality' - I only do black and white printing.  Recently replaced the yellow cartridge as I didn't want the machine to stop while producing a work project.
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