- Report: #1168679
Report - Rebuttal - Arbitrate
Complaint Review: Hewlett Packard
Hewlett PackardNationwide USA
Hewlett Packard HP Photosmart 6520 printer-Black Ink Jet Problems With Them All Nationwide
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I purchased an HP Photosmart 6520 a couple of years ago, used it very little in my home, but have spent hundreds of dollars on in cartridges. It holds 3 colored and 1 black cartridge. I thought the black cartridge was empty because it stopped printing but the computer showed it full. I took it back to Office Depot and they replaced it free. I put in the new one and it won't print either. I checked the HP Printer site for complaints and there are hundreds all relating to this black ink cartridge that stops printing after a while. My complaint is that HP is doing nothing about this problem, yet continues to sell these printers in the retail stores. Office Depot still carries them, which is where I purchased mine. My warranty is, of course up, but I am furious that HP would continue selling these defective machines after so many complaints, online and other wise. I wish I had purchased HP stock years ago. Who knew they would make billions just selling ink cartridges???? I just purchased a Cxxxx Laser Printer and love it, even though it's black and white only!
This report was posted on Ripoff Report on 08/09/2014 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard/nationwide/Hewlett-Packard-HP-Photosmart-6520-printer-Black-Ink-Jet-Problems-With-Them-All-Nationwid-1168679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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