• Report: #1168679

Complaint Review: Hewlett Packard

  • Submitted: Sat, August 09, 2014
  • Updated: Sat, August 09, 2014

  • Reported By: Unhappy HP Customer — Oklahoma City Oklahoma
Hewlett Packard
Nationwide USA

Hewlett Packard HP Photosmart 6520 printer-Black Ink Jet Problems With Them All Nationwide

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 I purchased an HP Photosmart 6520 a couple of years ago, used it very little in my home, but have spent hundreds of dollars on in cartridges.  It holds 3 colored and 1 black cartridge.  I thought the black cartridge was empty because it stopped printing but the computer showed it full.  I took it back to Office Depot and they replaced it free.  I put in the new one and it won't print either.  I checked the HP Printer site for complaints and there are hundreds all relating to this black ink cartridge that stops printing after a while.  My complaint is that HP is doing nothing about this problem, yet continues to sell these printers in the retail stores.  Office Depot still carries them, which is where I purchased mine.  My warranty is, of course up, but I am furious that HP would continue selling these defective machines after so many complaints, online and other wise.  I wish I had purchased HP stock years ago.  Who knew they would make billions just selling ink cartridges????  I just purchased a Cxxxx Laser Printer and love it, even though it's black and white only!

This report was posted on Ripoff Report on 08/09/2014 02:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hewlett-Packard/nationwide/Hewlett-Packard-HP-Photosmart-6520-printer-Black-Ink-Jet-Problems-With-Them-All-Nationwid-1168679. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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