- Report: #333095
Report - Rebuttal - Arbitrate
Complaint Review: HiFi SoundConnection
HiFi SoundConnectionPO Box 495 Brookline Station, Missouri U.S.A.
HiFi Sound Connection false advertising, no email, no callback, wrong products, total rippoff Brookline Station Missouri
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sent totally different products from what was ordered (not the ones in the advertisements and product informations that was actually ordered and paid for). changed the ordered product to a different one "related" to the ordered product (but really different) and shipped it without any notification before hand.
according to website, customer will pay for shipping for returns, exchange, warranty issues... etc., and will pay restocking fee of 20%... they should consider the fact that they sent the wrong ones in the first place.,
made two back-to-back order; one for standard shipping (for the not so important ones) paid extra (ridiculous amount of money considering it only weighs less than 3 pounds including box) for the 2nd order for a "3-day" shipping (for time critical items), paid very promptly through paypal, money was debited right away... both orders arrived at the same time 4 days after invoice date (5 days if you count the order date).
this company really needs to be sited for this. have read reviews about this company before i ordered but still gave them the benefit of the doubt since some people actually got what they ordered, but i really should have listened bad reports.
This report was posted on Ripoff Report on 05/16/2008 11:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/HiFi-SoundConnection/Brookline-Station-Missouri-65619/HiFi-Sound-Connection-false-advertising-no-email-no-callback-wrong-products-total-ripp-333095. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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