- Report: #1037042
Report - Rebuttal - Arbitrate
Complaint Review: Hidemyass
Hidemyass7 Moor Street, London, W1D 5NB, UK Internet United States of America
Hidemyass Attempts to delay, refuse refund, Product does not work as advertised London, Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
They advertise a "30 day money back guarantee". In the reply to my first email, I was told that I should try their FAQs which I had already done. I again requested a refund.
This time, I received a reply from someone else, who proceeded to inform me that I had used 178 sessions in just 2 days!! I don't know how this can even be achieved.
I emailed them again and requested a refund.
This time, I was also told that I had used the service beyond the limits for a refund, and was informed that I would be charged for 1 month of service at the standard monthly rate.($11.52 per month). When I subscribed, I paid for a year at the rate of $6.55 per month.
It is now 3-22-2013, I have had 4 different people contact me about this. I still have not received my refund. Each time I email one of their employees, I am contacted about the situation by someone else who attempts to derail or delay the process. I was also badgered by their employees to provide an exact reason of why I did not care for their service.
In summation, This company is not ethical, does not abide by their own refund policy, and mistreats its customers. It's claim of providing anonymity online are suspect also. USE AT YOUR OWN RISK!!
This report was posted on Ripoff Report on 03/22/2013 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hidemyass/internet/Hidemyass-Attempts-to-delay-refuse-refund-Product-does-not-work-as-advertised-London-I-1037042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.