• Report: #919672

Complaint Review: Hidy Ford

  • Submitted: Mon, July 30, 2012
  • Updated: Thu, August 02, 2012

  • Reported By:Beavercreek Ohio United States of America
Hidy Ford
2356 Heller Drive Beavercreek, Ohio United States of America

Hidy Ford Hidy Honda Double rip-off- on trade in value and Finance Beavercreek, Ohio

*Author of original report: the 65 year old Mother who wrote the first complaint

*REBUTTAL Owner of company: Signing Off

*Consumer Comment: pretty crazy

*Author of original report: it's obviously a problem at the top of the company

*REBUTTAL Owner of company: My Apologies (To The Real Customer)

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First of all, I'm a 65 year old female buying a car for the first time in approximately 5 years.

During the financing of a new vehicle purchase from Hidy Ford, the finance person, Scott, tried to overcharge me approximately $5,000.  He did this by already printing out the loan documents with a baked in service contract, baked in extended warranty, and baked in GAP insurance.  I was about to sign these documents when my son who was with me during the transaction, noticed these charges.  When asking the finance person what these charges were, Scott responded that they were "necessary add-ons for someone on a fixed income". 

When I told him I did not want any of the options, Scott turned very angry and said that I would then not be able to finance the vehicle out to 60 months and thus have a payment I could afford.  He turned his computer monitor to us and showed how that would change my payment from $321.00 for 84 months to $390 for 48 months.  When I got up to leave because I could not afford that payment, he slammed the keyboard down and angrily typed something, and suddenly I could finance the vehicle for 60 months at $305.92.  He then made several disparaging remarks about how he expected my vehicle to have all kinds of problems because I was not purchasing these products.

Both I and my son sent letters to David Hidy, the owner, detailing the experience.  We both received a couple of calls from various people at the dealership, all of which were unsatisfying and really enforced the point that this type of fraudulent behavior is condoned throughout the organization.  In particular, I received a call from Tim Bell, the general manager, who immediately was defensive and tried to intimidate me by saying that this is how they do business and their job is to make a profit ("buy low, sell high" were his exact words).  "I don't understand what was wrong" was his other crazy statement he made.

Obviously, I would suggest you never purchase a car from people like this.

This report was posted on Ripoff Report on 07/30/2012 10:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hidy-Ford/Beavercreek-Ohio-45434/Hidy-Ford-Hidy-Honda-Double-rip-off-on-trade-in-value-and-Finance-Beavercreek-Ohio-919672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

the 65 year old Mother who wrote the first complaint

AUTHOR: Betty - (United States of America)

I am the 65 year old lady who wrote the first letter to Hidy Ford with my complaint.  I did not receive a call from anyone other than customer service about the transaction until my son followed up with another letter.  I am very thankful that I have a son who cares enough about me to take the time to write a letter on my behalf!  Trust me I am more upset than my son.  After all I am the one they tried to rip off.  I realize that Hidy Ford is not going to do anything about this but I wanted to let other people beware of what this dealership tried to do to me so it won't happen again.

Thanks to this web-site so others can visit this site and find out what is going on with companies they are thinking of doing business with. From the REAL PERSON who had this awful experience.
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#2 REBUTTAL Owner of company

Signing Off

AUTHOR: Joe hidy - (U.S.A.)

Not sure what could possibly be so problematic with my response.  I acknowledged our shortcomings and apologized - sincerely.  I truly hate it when any customer has a negative experience for any reason.  I wish it never happened but sometimes it does.

The conversations and letters alluded to in the original complaint involved ONLY the customer's son.  That is how I am absolutely positive her son posted the original complaint while posing as his mother.  Perhaps I should not have pointed it out, as it has acted as gasoline on a fire and now I have a Marine thinking ill of my dealership.  But I call it as I see it - and the son posted the original complaint and the response where he emphatically states that he is his mother.  No doubt about it.

Again, we did not do our jobs correctly in this transaction - evidenced by the fact that the customer is unsatisfied.  However poorly the transaction went, the end result is that the customer got the car she wanted at the price she wanted.  Nobody at Hidy Ford tried to rip her off.  Those aspects of the complaint are erroneous.  There were no nasty phone calls.

This is, unfortunately, a lost cause for me.  I do not intend to visit this thread again so say as you will.  I will post no further responses.  

Devin:  Please reconsider your position.  The complaint is unfair and inaccurate.
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#3 Consumer Comment

pretty crazy

AUTHOR: Devin - (United States of America)

I'm new to the dayton area and looking for a used F150 4x4- glad I checked here first! 

I don't have a dog in this fight, but if that really was the owner of Hidy Ford responding, he comes across as a major loser who doesn't understand basic customer service.  If my mom was treated that way anywhere, you can bet I would be doing more than posting on this website.  Seems like this might also be a matter that should be looked into by Ford or someone who could investigate Hidy.

Just my opinion. 

Semper Fi!
Devin
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#4 Author of original report

it's obviously a problem at the top of the company

AUTHOR: Betty - (United States of America)

Let me just state for the record, this is indeed the customer (former customer) writing this.

It might seem like fun and games to try and rip-off a 65 year old lady and try and intimidate her with nasty phone calls.  I'm glad my son was there- otherwise you would have probably gotten away with ripping me off of over $5,000 with your intimidating, fraudulent techniques. 

Your apology in insincere, a joke, and not accepted.  If you are sincere, you will have David Hidy call me and apologize, not someone posing as his son.  How you can have thieves working with your most sensitive data is beyond me.
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#5 REBUTTAL Owner of company

My Apologies (To The Real Customer)

AUTHOR: Joe hidy - (U.S.A.)

I own Hidy Ford, and I am truly sorry that the experience was a negative one.  We do our best, and have high customer satisfaction scores, but sometimes things do not go as we would like in terms of the customer experience. 

However, this complaint was NOT filed by the customer.  This complaint was filed by her son, posing as "a 65-year-old female."  He is the one who is upset, and it is my understanding that the real customer, while not completely satisfied with the experience, is nowhere near as upset as her son is.  I would also state that, based on my internal due diligence, some of the allegations in this complaint are embellished. 

No excuses - my employees did not handle this transaction in a manner consistent with company policy and internal action has been taken in that regard.  Again, I apologize to the customer who we failed to adequately serve.  I will employ this failure as a basis for process improvement in the area of customer service. 
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