• Report: #697873

Complaint Review: Hidy Honda

  • Submitted: Sun, February 20, 2011
  • Updated: Sun, February 27, 2011

  • Reported By: John — Centerville Ohio United States of America
Hidy Honda
2300 Heller Dr. Beavercreek, Ohio United States of America

Hidy Honda Tim Bell Poor Service Beavercreek, Ohio

*Author of original report: Some clarification

*Consumer Comment: Wow Joe, that reply was insulting even to me!

*REBUTTAL Owner of company: I Apologize For The Negative Experience

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Purchased a certified 2007 Honda Accord from Hidy Honda at the end of October 2010. Had a vibration in the right front shortly after I purchased the vehicle and took to Hidy Honda on 12/3/10 and all four tires balanced but the problem persisited so I returned to the dealership on 2/8/2011. Vibration was still there at 40 mph so I thought they should look it over again. Talked to Lynn in the service department and told her I had noticed a slight "grinding" noise as well backing down the driveway that morning.

Later that day I called Hidy Honda and asked Lynn if they had figured out the issue and she said she would talk to the service tech and get back to me. She call said they had balanced the tires but they had discovered the rear brake rotors were warped and had ruined the rear brake pads as well. The repair would cost $470.00 to replace the rotors and pads. I said that since the car was certified and has only 2700 miles on it since I had purchased it and certified vehicles need over 50% brake pad life to be certified that they must have been bad at time of purchase. Lynn told me she would have to get back to me. Lynn then called back 30 minutes later and told me she had talked to Tim Bell (General Manager) and Hidy Honda would not be able to offer any assistance. I then asked to talk to Tim.

Tim Bell stated to me that "rotors warped all the time and they have 10-15 new cars a year with less than 20 miles on them that warp". I told Tim I do not believe you and asked to speak to Dave Hidy and gave Tim my cell number. I told him I would be out to pick up my car shortly.

Tim called next morning and stated "he had talked to Mr. Hidy and they could do the repairs for $390.00" but I told him was not interested but would still like to speak to Dave Hidy. Have never heard from him. Filed a report with Honda of America regarding the experience with Hidy Honda. They told me to go to another Honda dealer and get a second estimate then report the results back to Honda of America.

Took the vehicle to Joe Morgan Honda in Monroe and found there was nothing wrong with the rear brakes (7MM of pad thickness left) as well as tires were not only still out of balance but had 44-48 lbs of air in each one. Service manager (Mike Thornton) and sales manager (Mark Barry) at Joe Morgan Honda were professional and friendly. Ended up buying a brand new 2011 Honda CR-V the next day for my wife.  Filed a report with Honda of America regarding the experience with Hidy Honda. Will never deal with Hidy Honda again.

This report was posted on Ripoff Report on 02/20/2011 06:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hidy-Honda/Beavercreek-Ohio-45434/Hidy-Honda-Tim-Bell-Poor-Service-Beavercreek-Ohio-697873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Some clarification

AUTHOR: John - (United States of America)

Vibration on my vehicle was right front as I reported to Lynn and did not occur when braking. I do only drive about 15 miles per day to and from work, was not aware that low mileage was an issue with brakes. I do believe my rear brakes and rotors are fine so I do not agree with your evaluation. Chris Noland did contact me to tell me he was sorry for the experience with your dealership and I know he was not involved originally. My experience with Joe Morgan Honda was very pleasant, professional and I will continue to use their service department for both of my Hondas.

If you wish to mail me a check for the 49.95 tire balance cost feel free to do so. I consider this issue over, do not need futher comment. Good luck.
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#2 Consumer Comment

Wow Joe, that reply was insulting even to me!

AUTHOR: Steve - (U.S.A.)

Joe,

You would have been better making no response at all.

You just displayed a self righteous attitude topped off with being a little condescending towards this customer.

Your service manager should be fired, as there is obvious incompetence there, as well as an overall lack of true concern for a customer.

Your entire team dropped the ball on this one, and as a result, lost a customer for life, which the other dealership gained, and obviously will work to retain.

My advice to to lose the "take it or leave it" attitude. The offer to pay for the tire balance was insulting.

Time to get a reality check before you are out of business.

FYI..I have worked in a service department and know how to treat EVERY customer.
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#3 REBUTTAL Owner of company

I Apologize For The Negative Experience

AUTHOR: Joe hidy - (U.S.A.)

I take responsibility for making the decision not to perform the work on your brakes at no charge. Given all of the facts, I felt it would be unfair for Hidy Honda to incur the entire cost of repairing what I consider to be a “wear and tear” item under these circumstances.


Our records indicate the rear brake pads were at 7 mm when we sold the car to you in October 2010. You brought the car to our shop in early December, complaining of a vibration. We rotated and balanced your tires and test drove the car and the vibration appeared to be gone.


We did not hear from you again for 2 months, again complaining of a vibration and also a grinding noise. At that point we measured your rear brake pads at under 5 mm and determined that your rear rotors were warped. You have only driven the car 2700 miles in about 3.5 months. It appears that the car is not driven very much, and we believe that to be a contributing factor.


I believe Tim Bell handled this matter the way he was instructed to, and I am sorry that the news he conveyed to you was unpleasant.


I do not want to be argumentative or accusatory at all, but I do have some concerns about what you were told at Joe Morgan Honda. If all Joe Morgan Honda did was balance your tires and take some air out of them, I am inclined to predict that the vibration will come back, just as it did when we balanced your tires in December because the car is not driven enough and I believe your rear rotors are warped and have worn your pads unevenly.  Overinflated tires and/or tires being out of balance would also not cause a grinding noise.


Hindsight being what it is, I wish we had handled this matter much differently, and I apologize for the inconvenience and frustration this has caused you. As a gesture of good will, I offer to reimburse you for the charge of the tire balance at Joe Morgan Honda.
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