- Report: #1012018
Report - Rebuttal - Arbitrate
Complaint Review: High 5 Games
High 5 Games50 W. 23rd Street New York, New York 10010 Internet United States of America
High 5 Games High 5 Casino Deceptive, Unethical, Fraud, Altering Pays, Refusing to satisfy paying consumer or acknowledge complaint Internet
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When you complain about the site on their Facebook, the company will delete your comment, even though no rules were broken and block you from commenting again. I have tried to reach out to the company several dozen times, and have received no responses. A typical response on their Facebook page to customers complaining are: We show no record of your email to us or We're short staffed and will respond to you as soon as possible...and they never do. While I understand it's "gambling" I also understand that it is illegal to alter reels in games, and since High 5 touts that they are "certified" with the Nevada Gaming Board, which suspiciously they removed from their game page after several folks including myself threatened to file a complaint with the gaming commission.
I will also note that their game does not operate correctly, reels will stick causing a loss to the player or freeze up in the bonus round if you trigger it, causing you to lose your bonus. Yet High 5 continues to market their game, without fixing all known issues before charging players for additional coins. I would strongly warn any consumers from using the site or purchasing coins as you will quickly feel the pinch of "Bait and Switch." If my narrative appears untruthful, you can go to: https://www.facebook.com/High5Casino and see the constant flow of negative comments, and the company using the fact that they are in "Beta" mode which is test mode, to claim they basically can operate with a product that is not fair or does not work properly.
This report was posted on Ripoff Report on 02/10/2013 10:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/High-5-Games/internet/High-5-Games-High-5-Casino-Deceptive-Unethical-Fraud-Altering-Pays-Refusing-to-satisfy-1012018. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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