RE: THE SHODDY PRACTICES OF A REHAB HOUSE IN PRESCOTT
Subject: Aren't rehab houses supposed to help turn peoples' lives around from bad to 'good'? NOT THIS ONE!
I scraped together $800 (cash - I have a receipt) to get my son into the rehab house, High Standards Recovery, which boosts 'A Higher Standard of Living' on their website. He desperately wanted to go to rehab.
My ex-husband, his father, drove him up there (my car wouldn't make it) with my $800, but once my son got there he realized that it wasn't for him; he was looking for a treatment that was more intense, such as in-hospital care, and this was more like a 'halfway house'. So after looking around he promptly changed his mind and requested a more suitable facility that could treat him for substance abuse.
He was there less than an hour - waiting outside in the cold for a shuttle back to Phoenix - as 'High Standards Recovery' wouldn't even let him wait inside.
Bryan Hullihen told me that very day that he would send me my money back, he also told this to my ex-husband (son's father) right after my son arrived. We spoke on the phone later that evening (I have all phone calls) and he asked for my address and name to send the money back to me as he explained he couldn't give it back to my son as it was 'my' money and not my son's. He also told me not to worry - that this happens all the time, and that he would have my money in the mail by the next day.
When the check never arrived my ex-husband began calling there. First Bryan Hullihen stated he had sent it to the address on the questionnaire that my son had filled out (no problem, that was my ex-husband's address) but on every occasion when questioned about this address he would say 'I'm not in the office, but I will call you back when I am" .. to which he never did. Finally we got through to him again at which time he told us that he had mailed out a 'cashier's check' - still he couldn't give us an address of to where he had mailed it.
Well, this so-called 'cashier's check' NEVER came, and so we called back. This time we were told by Bryan Hullihen that he had gone to his bank and that they told him that the check had been cashed (by me) on May 25th. Of course, it hadn't even arrived here to begin with, so we know this was another lie.
When pressed for details, he, again, promised to call back...which he never did. Finally, on May 26th at 10:30 p.m. he called stating that he wanted to 'fess up' to us and that he had 'lied' to us about EVERYTHING and that he wasn't going to refund the money.
Although a letter from the facility, from one Ira Nishikawa, (one I might add that had an obvious 'attitude' to it and no kindness at all!) clearly stated that they do send money back..."In most cases, we don't send money right back. It takes about 30 days"
Is this how a facility that is supposed to be promoting a 'clean lifestyle' and 'goodness of soul' should operate their business?
I was desperately trying to get my son help, he wasn't even admitted there and was made to wait outside in the cold for a shuttle, and he couldn't even take his food and beverages with him that he had brought there. I am sure that anybody considering going to this house of 'good' be aware of what crooked liars are operating this facility. This facility needs to be shut down if it operates on falsehoods and lies and thievery. What kind of statement is that making to people who are there trying to turn their lives around and do 'good'?
Too sad that this place is operating under the guise of being a well-respected home that 'cares'.