- Report: #940225
Report - Rebuttal - Arbitrate
Complaint Review: Higher One One Account
Higher One One Account105 Munson St New Haven, CT 06511 New Haven, Connecticut United States of America
Higher One One Account PPCC Higher One REPLACEMENT CARD FEES FOR VICTIMS OF FIRE THAT DESTROTED 348 HOMES New Haven, Connecticut
*UPDATE Employee: Higher One is here to help
On June 26th, my home, my textbooks, the Higher One card, as well as almost everything I've ever owned was vaporized in the Waldo Canyon Fire (along with 346 other homes in my neighborhood).
I called the school to see if they could replace it and consider waiving the fee, given the circumstances. They told me (after a 25 minute hold) that because the card had been activated (never used, but activated) that they could not help me and that I would have to contact Higher One.
I contacted Higher One. Waited on hold for another 20 minutes for the girl to tell me that she didn't have the power to waive the fee but immediately offered a supervisor. I held for another 15 minutes for the supervisor, to tell me that she couldn't do it and that I would have to contact the school.
When I asked why the previous rep told me that a supervisor could make a decision she said "I don't know, she just doesn't know how it works I guess". Fed up, I told her to charge the fee to my account and send the replacement.
I think it's insanely unfair that we have to access our financial aid through these people and then to get this kind of run around?? It's not like I dropped it in a parking lot or left it in an airport or anything like that. I had 20 minutes to evacuate my home when the fire happened, and the last thing on my mind was my Higher One card. I hate these people and hate even more that I am stuck being a slave to them to get my education. Students beware!!!
This report was posted on Ripoff Report on 09/12/2012 02:11 PM and is a permanent record located here: http://www.ripoffreport.com/r/Higher-One-One-Account/New-Haven-Connecticut-06511/Higher-One-One-Account-PPCC-Higher-One-REPLACEMENT-CARD-FEES-FOR-VICTIMS-OF-FIRE-THAT-DEST-940225. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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