• Report: #1043714

Complaint Review: HigherVisibility | Ripoff Report Verified™ …businesses you can trust. HigherVisibility's mission to provide clients with most professional, highest quality Internet marketing services & customer service available. Search engine optimization, pay-per-click marketing strategies to help businesses, large & small, reach in-market consumers, making true impact on bottom line.

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Tue, April 16, 2013
  • Updated: Tue, January 27, 2015

  • Reported By: Nik Y — Seattle Washington
Higher Visibility
Internet United States of America

HigherVisibility TRUSTED BUSINESS REVIEW: Customer Satisfaction Commitment: HigherVisibility, LLC. 100% dedicated to customer satisfaction. HigherVisibility has processes ensuring client success. HigherVisibility focuses on finding ways to achieve client's online marketing objectives effectively, even in challenging business climates.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. HigherVisibility, LLC. pledges to always resolve any issues: feel safe, confident & secure when doing business with HigherVisibility, LLC., recognized by Ripoff Report Verified™ as a safe business service.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to HigherVisibility for its full commitment to quality customer service.

Ripoff Report's discussions with HigherVisibility, LLC. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. HigherVisibility, LLC. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

HigherVisibility, LLC.'s principal, Mr. Adam Heitzman has informed us that his personal philosophy is that his clients success are the heart of the business. [continued below]....
..... As a successful businessman, Mr. Heitzman feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Heitzman hopes to maintain HigherVisibility as a successful search marketing agency both now and for many years to come. He states that HigherVisibility strives to add value in everything the do, understanding that a successful business model is based on value-added services, and client care. HigherVisibility's Adam Heitzman says this, "We are one of the top search agencies for helping Fortune 1000 and small businesses position their brands online. With us, you'll always receive a complex and customized approach to search marketing that comes from a team who are industry leaders in their field." One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "HigherVisibility, LLC. truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises.”

Higher Visibility is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report is based on comments made by Scott Langdon during an onsite inspection held by a third party verification company with no biases toward Higher Visibility.

Higher Visibility is an online marketing firm that specializes in SEO (search engine optimization) for businesses both large and small, "we have Fortune 1,000 companies as clients, and we have a local plumber as a client. Essentially our business model is clients coming to us seeking a way to get their website to rank higher on the internet. Once they sign on we go in and make changes to their website, and then do link building, which is getting other websites to link back to their website as a way to help them reach high ranking on search engines.



Since Higher Visibility is a marketing company when it comes to developing a clientele, "we practice what we preach. We do a lot of advertising on the internet to bring leads in for our own business. We also get a lot of word of mouth type leads as we're listed with a lot of publications such as Forbes, Inc., and Huffington Post. That brings us a lot of leads as well because these publications view us as an expert in our industry." Mr. Langdon then went on to describe the sales process for a potential client, "when a potential client comes to us we try to learn about what their business objectives are. If they need sales immediately we try and push them into advertising programs that make more sense for their business, such as traditional advertising on the search engines. Now if they have longer term objectives we tend to push them more onto the SEO type products because it really has the best return on investment in the long term for their business.

HigherVisibility, LLC. Customer Care & Complaint Resolution

During the onsite interview, Scott Langdon was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Langdon went onto explain that miscommunications are their main source of complaints, "there are a lot of people that have been burned by SEO companies in the past and so their very skeptical. So when things aren’t necessarily moving in the right direction immediately they start to get a little skittish. How we have to combat that is to do a better job of educating them through the process. To get them to understand why we’re doing what we’re doing and what positive impact it will have on their website in the future." Mr. Langdon went on to explain that, "I always take everything very seriously. So I always try to give my perspective, and any additional insight that I can provide to the client to help better educate them. And if we can’t come to an understanding from that perspective we consider all options even letting them out of their contract if that’s what the best fit is." In order to avoid these miscommunications Higher Visibility values educating their staff, as well as having a Director of Client Services on staff to maintain client relations.

When asked to comment on complaints posted on Ripoff Report's website Mr. Langdon stressed once again the importance of education, "it's always going to go back to education. So obviously we have set processes in place, and there proven. We built our reputation on it, which is why we are featured in the publications we are featured in. If there is ever a complaint or a feeling of neglect we just need to do a better job of educating throughout the process from start to finish, and we are always continuously tweaking our messaging so that there are no misunderstandings." Mr. Langdon went on to list the several accreditations that Higher Visibility holds including: Google certified partner, Bing certified, and being featured in several publications, "we've really built our reputation on being a leader in the industry, and want to remain so by offering great service.”

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Langdon stated, "going back to education again whenever we get a new complaint, luckily we don’t have too many, we review each complaint to see what the underlining issue is. If we're not clearly displaying the appropriate information to certain individuals we try to change our processes to try and make sure we don’t have future instances with other clients so that there are no more misunderstandings.”

Higher Visibility is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Langdon further explains by stating, "I think it’s important to show that we care about what the consumers think about our business by responding to any complaints that might arise. Being a part of the Corporate Advocacy Program shows that we take this very seriously.”



HigherVisibility, LLC. / Statement from the Managing Partner Adam Heitzman

"We are one of the top search agencies for helping Fortune 1000 and small businesses position their brands online. With us, you'll always receive a complex and customized approach to search marketing that comes from a team who are industry leaders in their field. Please take the time to truly understand who we are and what we can do for your business. We are more than happy to answer any questions that you may have and explain our methods.”

HigherVisibility, LLC.'s team have expressed that they truly enjoy helping corporations and small businesses all across the country rank higher for their chosen keywords. Each project is a new challenge and they are up to the task. HigherVisibility, LLC. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "HigherVisibility provides a very positive environment to work. Opportunities for suggestions and improvements are always encouraged. Mr. Heitzman is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers.”

Ripoff Report was pleased to learn that HigherVisibility, LLC.'s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

7 SIGNS THAT YOU NEED TO INVEST IN SEO MANAGEMENT

"There are many differing opinions on whether or not you need to hire an outside SEO agency to help you with your SEO, but ultimately it all boils down to timing. There are times in a company’s life that an SEO agency isn’t necessary, and in fact it could do more harm than good. It’s all about being able to recognize the warning signs that now is the time you might need help, and maybe in-house work just isn’t cutting it. Consider some of these warning signs below.

Some obvious signs it’s time to hire an SEO agency

  1. You’re considering a redesign.


  2. If you have an already established website and are thinking about a redesign, it’s important you consider SEO right away. There are several navigation issues and different layouts/ formats that are better for SEO than others, so it’s best you get this right during your initial redesign. Even if you just want to hire an SEO agency to help you with your redesign, it is crucial to make sure you don’t skip any steps when it comes to keeping SEO in mind.

  3. You don’t know why your rankings are dropping.


  4. This is probably one of the biggest reasons it’s time to work with someone or a team of people. If your rankings keep dropping (even if it’s just for one keyword or category), the sooner you can figure it out the better. If you can’t figure it out on your own, an SEO agency can help make sure you solve the problem before it gets worse.

  5. Your in-house team can’t keep up.


  6. If you have a lot of tasks you need done and quickly, sometimes an in-house employee or team isn’t going to be able to cut it. You don’t necessarily need to replace your in-house team with an agency, but consider hiring an agency for certain tasks or having them work together so that everything can get done when and how it needs to get done.

  7. Your efforts are booming and you can’t handle the demand.


  8. This goes right along with the last point, except instead of just thinking about your in-house SEO team you are thinking about your entire company (especially for those who don’t have an in-house team). If your SEO is so successful, you might find that managing your campaigns or your blog is too much work happening too fast.

    Some not so obvious signs it’s time to hire an SEO agency

  9. You read about SEO news from last week and had no idea.


  10. SEO moves fast, so you have to move fast with it. Reading about the latest SEO news and Google announcements is crucial to make sure that you’re A). Getting a well-rounded picture of what’s to come in the SEO industry, and B). That you don’t miss something important you need to do to stay white-hat. You would be surprised at just how often Google adds a new feature or gives advice about an old one that would help you immediately.

    In short, if you learn about something major that actually happened last week and you didn’t even know about it, it might be time to hire an agency. SEO agencies will make sure that you don’t miss any opportunities because you waited too long to realize there was an opportunity in the first place.

  11. You making sacrifices because you can’t quite figure out how something works.


  12. Oftentimes company owners look this point over because one or two things you can’t figure out isn’t a big deal. You aren’t going to be able to know everything, so if something has to get pushed to the side because you can’t figure it out it doesn’t mean your SEO is going to fail. However, if you find that this keeps happening time and time again, your SEO could suffer. As I once mentioned in an SEMRush post, “This can refer to anything SEO related—a landing page you wanted, a cool video you wanted to embed, a great navigation idea you have, etc. Remember, you can bring your own thoughts to an SEO agency if you just can’t seem to figure them out on your own.”

  13. You’re becoming a jack-of-all-trades.


  14. This is an idea I got from HubSpot to round out the top 10 signs. If you’re finding that you’re the person who does it all but you’re not actually the master at one thing, it could mean that you’re spread too thin. It’s great to have a handle on multiple departments or initiatives, but it’s best if each person has one area of expertise. This will help make sure that each aspect of your business is getting the full and correct amount of attention and that each department is growing and getting advanced. If you’re a jack-of-all-trades, this kind of detail just isn’t happening, and that goes for your SEO efforts.



    So when should you not seek help? Of course, if you don’t find that your company falls into any of the issues mentioned above you probably don’t need SEO help right now. Aside from only this, you also have to make sure you have your goals in order and you have a solid team in place. If you aren’t sure what you want your company to accomplish, optimization will be very difficult and expensive (in fact, it’s not recommended you even worry about SEO until you know your company goals). At the start, an SEO agency simply won’t be worth it for a lot of companies.

    If you do ultimately decide that you’re ready to hire an agency, you’re in for a world of research. Hiring the right agency can be tough, especially if you don’t know much about SEO yourself. This makes asking the right questions and doing the right research crucial.”



STATED IMPROVEMENTS FROM HIGHERVISIBILITY

HigherVisibility, LLC. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, HigherVisibility has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Mr. Heitzman, Ripoff Report is convinced that HigherVisibility, LLC. is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can ensure that the member business did right by their customer.

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below never responded to our request so HigherVisibility could have the opportunity to make things right with them.

STATEMENT FROM HIGHERVISIBILITY:

We believe this report is a fake created by a competitor. We have no client past or present that that is named Jenny Finche out of Houston, TX. This name is very similar to the former USA softball player that resides in Houston. We some client's that have paid $80,000+ with us, but all have been satisfied clients, hence the reason they spent $80,000 with us. As far as the mentions of awards sites, it appears to be a clear attack to De-legitimatize our accolades. We have numerous awards and press mentions by top tier publishers like Forbes, INC, Entrepreneur, etc..

NOW TO THE ORIGINAL REPORT THAT WAS FILED

-----------------------------------

Higher Visibility HigherVisibility LLC We have proof, Internet

We hired HigherVisibility in April of 2012. After beating them up on price and the amount of services to be provided, we felt good about the project going in. About 60 days into the process we noticed that we had dropped organic ranking with Google on every single keyword that we had hired them  on.

We contacted Google to investigate why we had dropped organically. We have friends within Google that researched it and gave us a report. Turns out that they have been using "BOTS" to randomally create false links and and generating fake back-links.

According to Google, Google penalizes such activity which resulted in us dropping in organic view. We presented the results to HigherVisibility, they did not respond. Instead they sent us another bill even though we disputed their efforts and notified them to stop services.

We hired an outside firm to report the work performed by HigherVisibility, they came back with an alarming report. They notified us that the following services were not performed as per contract, No Sponsored blog posts, No social book marking, No blog consulting, No social book marking icons, No web design, No conversion tracking, No indication of article writing and syndication, They also did not perform on the the number of keywords as per contract. Majority of the backlinks and URLS came out to be dead links/urls.

We contacted our attorneys to demand our money back. They countered with a lawsuit for around $22,000 for the services they did not perform but rather tried to collect on. They had their bank call me which is in bed with this company. We have since taken them to Superior Court of Washington State. I will keep you posted on the progress.

This report was posted on Ripoff Report on 04/16/2013 12:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Higher-Visibility/internet/Higher-Visibility-HigherVisibility-LLC-We-have-proof-Internet-1043714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Higher Visibility

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
3Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Settlement

AUTHOR: Scott - ()

There has been a settlement reached with our former client regarding the lawsuit we had filed against them. This matter is considered closed.

Respond to this report!
What's this?

#2 Author of original report

Coming to Terms

AUTHOR: Nik Y - ()

I would like to retract my comments from before and if Ripoffreport.com would let me remove them I would. I was very upset at the time of the postings , but after further reflection I relize a lot of it was a misunderstanding for both parites. I am happy to report that everything has been resolved to both of our satisfaction and even though we are parting ways, I wish the Highervisibility team the best of luck in their future endevours.

Respond to this report!
What's this?

#3 Author of original report

Class Action Lawsuit against HigherVisibility LLC

AUTHOR: Nik Yerus - ()

Class Action Lawsuit against HigherVisibility LLC

I wanted to thank all the companies and agencies that have already reached out to us so far with their claims against HigherVisibility LLC and their unfair practices. Our attorneys are gathering additional information from these company’s and are considering a class action lawsuit against HigherVisibility LLC,.

We encourage everyone else that feels that they have been ripped off by HigherVisibility to contact us and we will forward your claim to our attorneys to take the matter to court.

We have forced the lawsuit against HigherVisibility into mandatory arbitration and are gathering information from additional sources.   

Respond to this report!
What's this?

#4 Author of original report

Response to Higher Visibility’s false claims

AUTHOR: Nik Yerus - ()

 First of all, Higher Visibility did not file a lawsuit until we made them file it, they simply filed a motion that they might file one, we demanded that they file a suit so that we may file a vigorous counter suit against them for all the damages to our site. They are a group of sleezy car lot sales man that hide behind their phones and computers. They also use a collection agency that calls itself a bank and says they fund higher visibility(whatever that’s supposed to mean?!?) and that they will take no prisoners.

Below you will find the emails that we sent to them regarding our concerns over and over again. They either never responded to them or directed the problem to the “next sales rep”.

Also the facts that they point out regarding time is somewhat true, we did start on a local campaign but only decided to try a national one because they told us we weren’t getting the results on our site since we were only doing it on a local level. They basically sold us on the fact that we weren’t going to see any results unless we went big on a national level. Boy did we get fooled 

Their claim regarding 3% to 31% is just garbage, they can make up any number they want to. I will try to attach the actual report to this claim if I can, if not you can contact me at any time, I will gladly provide them. You will see how we tanked on almost every single keyword.

Our team of attorneys is one of the biggest and oldest in the Northwest. We will fight their claim of $22,000 in court vigorously, we will also in turn file a counter claim for all damages. We have been in business a long time and will not be allowed to be bullied around.

Please review all the emails below, we have nothing to hide.

This was the last email we sent to their collections department asking them to respond several times. They failed to do so.

Again as per my voicemail. Please respond to our requests and voicemails.

From: Nik Iyerusalimets
Sent: Tuesday, October 09, 2012 10:34 PM
To: John Matthews (john@unitedfidelityinc.com)
Subject: FW: HighVisibility -VS- A.H.R. ( Advanced Hair Restoration) Balance: $ 4900.00

Please read below

From: Alex Iyerusalimets
Sent: Tuesday, October 09, 2012 1:26 PM
To: Nik Iyerusalimets
Subject: RE: HighVisibility -VS- A.H.R. ( Advanced Hair Restoration) Balance: $ 4900.00

Attached is a pdf (highervisibility review). Highlighted are the items that they have not provided. The X’s show the crucial items. 3 of the 4 main elements have not been provided at all. Moreover, the results are obviously not showing, we are ranked very poorly throughout and haven’t experienced any benefit since we started with them. Additionally, they made a comment that suggested fishy seo practices as evidenced in an email response to me. Attached is a baseline report (April) showing our initial search engine standings. Also, attached is the last report we received in August. As the reports show, the rankings have dropped substantially and have been dropping or showing no improvement month after month.

The links they provided were very questionable to search engines, not properly spun(written), and as such have resulted in search engines devaluing our pages. In fact, one of our most popular and important pages: http://www.advancedhairrestoration.com/neograft-vs-traditional.php, used to rank #20 for the search term “Neograft”, but has now been clearly penalized by Google and cannot be found under ANY search term in the top 100. This is one of the pages that HigherVisibility built links to. This negative linking building strategy has caused us harm rather than good. If anything, a full REFUND of all charges is in order.

From: Nik Iyerusalimets
Sent: Tuesday, October 09, 2012 12:51 PM
To: 'John Matthews'
Subject: RE: HighVisibility -VS- A.H.R. ( Advanced Hair Restoration) Balance: $ 4900.00

John, I have spoken to my operations department. They are preparing a response regarding the issues at hand. From speaking with them briefly they had made it known that large portions of “Higher Visibility’s” obligations were not met as well as the fact that the majority of the SEO was performed by “BOT” programs and tactics that resulted in us losing our rankings with the major search engines. I will have the full report as soon as I receive the line items. Thank You

From: John Matthews [mailto:john@unitedfidelityinc.com]
Sent: Tuesday, October 09, 2012 12:05 PM
To: Nik Iyerusalimets
Subject: Re: HighVisibility -VS- A.H.R. ( Advanced Hair Restoration) Balance: $ 4900.00

Dear Mr. Iyerusalimets,

In accordance with our telephone conversation of recent date this email will serve to confirm that we represent

"HigherVisibilty" in regards to the above outstanding balance. Herewith this email is the attached documentation to support our clients claims. Circumventing our firm and contacting our client directly will simply slow down this process and is not recommended as we are the firm that will address the case. It is our intention to try to resolve this matter voluntarily to avoid the additional costs associated with enforcing this claim. Please contact our firm via telephone or email.

Respectfully Submitted, 

 

John Matthews

Legal Department

UNITED FIDELITY

3699 NE Renar Avenue

Jensen Beach, FL. 34957

Phone: 800-358-8103 x 17

Fax: 772-600-0281

john@unitedfidelityinc.com

From us again

As per my IT team, Please review we need to come to a conclusion.

From: Alex Iyerusalimets
Sent: Monday, September 24, 2012 2:19 PM
To: Nik Iyerusalimets
Subject: RE: highervisablity

Last I heard they threatened to send to collections. Attached is a pdf. Highlighted are the items that they have not provided, or were not relevant/no value for us. The X’s show the crucial items. 3 of the 4 main elements have not been provided. They say that they are getting to them, but provided them a year later is not as useful to us a providing them early. Furthermore, the results are obviously not showing, we are ranked very poorly throughout and haven’t experienced any benefit since we started with them. Lastly, they made a comment that suggested fishy seo practices as evidenced in her email to me below. I emailed her my reponse below but she never got back to me.

From: Iyerusalimets
Sent: Monday, August 13, 2012 9:37 AM
To: Rebecca McCraw [mailto:rebecca@highervisibility.com]
Subject: RE: HigherVisibility Account Manager

Thanks.  I understand that directory submissions are useful in some respects. However, I am under the impression that their usefulness is very limited in that, while numerous, the individual links have very little if any page value. Your comment raises my concern that the blog posts and social bookmarks will also be of a similar nature. While eventually after a long time this may yield a decent result, this computer automated approach doesn’t seem like a quality, tailored seo. My understanding is that resourceful articles and links from high ranked pages are the most authorative and effective and thought that those would constitute a significant portion of the seo work provided. The earlier we can get high quality links versus just directory links obviously the much better result.

 

Thanks,

Alex

Rebecca, please review the report we are almost down in every single category for Google. I will have our team review this for me while I'm out sick and get back to you with more details. 

Sent from my iPhone


On Jul 31, 2012, at 10:03 AM, "Rebecca McCraw" <rebecca@highervisibility.com> wrote:

Hi Nik,

Attached you will find the Monthly keyword ranking report which will show the most recent movement on your rankings.

Rebecca, looking at the results this is not good. The keywords that are up are all almost irrelevant to our business and the keywords that we asked to focus on are either down or have no movement. Please explain.  

 

From: Rebecca McCraw [mailto:rebecca@highervisibility.com]
Sent: Monday, June 04, 2012 3:10 PM
To: Nik Iyerusalimets
Subject: HigherVisibility Monthly Reporting

 

Hi Nik,

Attached you will find the Monthly keyword ranking report which will show the most recent movement on your rankings. We are seeing some fluctuation these fluctuations are due to a change in algorithm across the board primarily in yahoo and Bing however the fluctuations over all are slight however Google is indicative of what will be seen in yahoo and Bing once their changes have been flushed out. We are currently working on extensive link building which should do nothing but increase rankings and the authority of the website. If you would like to set up a time to go over this report or address any questions you may have I am more than happy to set up a day and time that is best for you.

 

Thanks so much!             

 

       

    

Rebecca McCraw
  Account Manager

toll free: 888.598.4449

office: 901.672.7243 x11 |   fax: 901.842.9340
  Rebecca@highervisibility.com

http://www.highervisibility.com

 

As you can see we did all we could to let them try to fix it, they failed, now they want to charge us for work they did not do. Please don’t waste your money, find a reputable SEO company out their instead of this one. They have made this personal, our entire team of physicians and their attorneys will fight this vigorously.

Respond to this report!
What's this?

#5 REBUTTAL Owner of company

Highervisibility's Offical Response

AUTHOR: Scott - ()

Our former client, Advanced Hair Restoration is the party making these claims. Below is a timeline of facts surrounding these "claims". I am going to provide as many details as possible, but we do have a pending lawsuit against the defendant (Advanced Hair Restoration). There are many more details I would love to share, but can't at his time.

1. The client originally signed a contract for a local campaign for Advanced Hair Seattle.

2. The client was experiencing an increase in rankings, but only for local keywords. The client made the decision to focus on broader nationally focused keywords. We advised the client that this was outside the scope of our original agreement and that they would have to enter into a new agreement for us to begin work on this campaign.

3. At the client's request we terminated their old agreement and they went ahead and signed a new contract (April 2012).

4. When the new campaign began they decided that they wanted a new website focused on a national audience. They made the decision to redirect their old local based website to the new nationally focused website. At that time we advised them that their local focused keywords may be impacted and the client was comfortable with that.

5. We began onpage work for the new website in April of 2012 and in September of 2012 we notified the client that they were in breach of contract for non-payment and we sent them over to collections.

6. In May 2012 their website had 3% visibility in Google (It was a new website) and by the end of August 2012 they had 31% visibility. We provide ALL clients with monthly reporting (so they have these numbers), and actually all clients now have access to daily reporting for their campaigns. We discontinued work at the end of August because of non-payment.

7. The defendant's statement of "60 days into the process we noticed that we had dropped organic ranking" does not correlate with the known facts as they were working with us for much longer and went from 3% to 31% visibility which is clearly not a drop in rankings.

8. The statement from the defendant of "We hired an outside firm to report the work performed by HigherVisibility, they came back with an alarming report. They notified us that the following services were not performed as per contract" is an inaccurate and very misleading statement. Our contract with the defendant included certain services that were to be completed in a 12 month agreement. Due to non-payment we discontinued work at the end of August 2012, only 4 months into the campaign. We had significant work completed on these services, but obviously due to the work stoppage not everything on a 12 month agreement would be completed. Also many of the items that the defendant refers to in their claims "no web design, conversion tracking, social bookmarking icons, etc.." are optional items that are at the client's request.

9. The defendant's statement of "They also did not perform on the the number of keywords as per contract.", is also very misleading. Our contract with them and most clients state that we will optimized and track UP TO 150 keywords. Every client is provided a listing of keywords that we are recommending to target (Included in the Meta document). The client agrees to this before we make any changes live.

10. The defendant's statement of "We contacted Google to investigate why we had dropped organically. We have friends within Google that researched it and gave us a report." is very misleading as well. Common knowledge is that you can't call up Google and ask them why your rankings are down. Reconsideration requests are the method that would have to be used if you feel that your website is penalized. Google isn't going to be offering up much information and definitely not a report. The thought of "friends that work at Google" looking into it is also extremely unlikely. The search engineers at Google aren't even allow to talk to Google executives outside of the web spam team about the algorithm, let alone "friends". It would be hard to imagine them breaching confidentiality. If this were the case, every SEO firm would have a "Google" friend, which I can tell you is not the case. It is a black box atmosphere over at Google. With that being said, another thing that throws this claim into question is that their rankings had INCREASED and not dropped. 3% visibility to 31% visibility in those 4 months. The defendant has not produced any report from Google since we have filed a lawsuit.

11. The defendant's statement of "Turns out that they have been using "BOTS" to randomly create false links and and generating fake back-links." is false. We HAVE NOT and WILL NOT use "BOTS" such as Xrumer or Scrapebox to generate backlinks. The only software that we use for link building for certain submission processes to keep track of what has been built for a campaign. If we had been building these types of links the defendant would have received a unnatural links warning from Google, which did not happen. They had since hired another firm, one of which I presume is cheaper in cost. We are not the cheapest firm around, but we stand by our work.

12. The defendant's statement of "We contacted our attorneys to demand our money back. They countered with a lawsuit for around $22,000 for the services they did not perform but rather tried to collect on." is false. We had no contact from their attorneys until we had taken them to collections. We did not "counter" with $22,000, because there was no offer to settle from the defendant. We filed a lawsuit seeking what was rightfully owed as per the contract that they signed with us.

13. The defendant's claims surfaced after we had taken them to collections for non-payment, in what we believe is an attempt to be relieved of their financial obligations for the work that we performed.

14. After a failure to reach any settlement with the client through collections, with the help of our collections agency we filed a lawsuit in the State of Washington against the defendant seeking damages for breach of contract.

15. A few weeks after we filed a lawsuit against the defendant, these claims were published on Rip off report and not before then.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.