• Report: #862458

Complaint Review: Highland Moving Systems Whitby

  • Submitted: Mon, April 02, 2012
  • Updated: Mon, April 02, 2012

  • Reported By: pal — Whitby Ontario Canada
Highland Moving Systems Whitby
528 Victoria Street East Whitby, Ontario United States of America

Highland Moving Systems Whitby Atlas Van Lines Terrible Customer Service Made for a Horrible Moving Experience Whitby, Ontario

*REBUTTAL Owner of company: Highland Moving Company

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Highland moving company in Whitby has the worst customer service!  We moved in October 2011 and it is now December and they refuse to respond to our request for repairs for items damaged.  In addition, their moving quotation was so far off we had to spend $700 extra that we weren't expecting.  

On moving day the movers worked until 7 pm and then asked if they could complete the move the following morning.  We felt sorry for them so we (foolishly) agreed to this request. They didn't show up the following day so we sat around the house waiting for the truck.  We finally tracked them down at 3:30 in the afternoon (a tricky feat in itself) and they reluctantly showed up at 5:30 later that afternoon to complete the move.  

There are plenty of other companies out there.  Take my advice and stay away from this one!!  

 

This report was posted on Ripoff Report on 04/02/2012 04:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Highland-Moving-Systems-Whitby/Whitby-Ontario-L1N-9Z4/Highland-Moving-Systems-Whitby-Atlas-Van-Lines-Terrible-Customer-Service-Made-for-a-Horrib-862458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Highland Moving Company

AUTHOR: Highland Atlas - ()

 

The information these clients, David and Patty Lahey, have posted is incomplete, misleading, and untrue.  The quotation they received was prepared based on information they provided, which turned out to be inaccurate.  In any event, it was not a quotation, it was an estimate and calling it a quotation is deliberately misleading.

 

The clients state that there was a refusal by Highland to repair damaged items.  This is completely untrue.  The only claim they made was with respect to a treadmill, which was repaired and the deductible waived.

 

The move could have been completed in one day and our movers often work past 7:00 p.m. in order to do this.  Apparently the clients made a private arrangement with the driver to return the next day to complete the move and this was outside of the contract and without Highland’s knowledge.  In addition, they have failed to indicate that the next day was a Saturday and seem to indicate that their calls were not being returned when, in fact, the office was closed.

 

Highland has an excellent reputation and has a AAA rating with the Better Business Bureau.

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