- Report: #467654
Report - Rebuttal - Arbitrate
Complaint Review: Hilton Head Guest Services, Hilton Head Vacation Play
Hilton Head Guest Services, Hilton Head Vacation Playhiltonheadguestservices.com , Georgia U.S.A.
Hilton Head Guest Services, Hilton Head Vacation Play Bait and switch tactics and unethical sales practices Woodstock Georgia
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I called back 2 days later and was informed that the company has a no refund policy and that I should have been informed of this by L.H. I argued with the supervisor and later decided to dispute the charges and file a complaint with the BBB. The company did refund the upgrade fee. Now the company is requiring that I pay an additional $40.00 just to reserve one of the destinations.
Notice I stated only one of the destinations. I paid for 2 destinations and now I can only visit one of the destinations.
My husband and I are victims of bait and switch. Not to mention that the company is demanding more money. A manager, Kim Evans reports that it is now the company's policy to get a deposit to ensure arrival and the money will be refunded upon arrival.
How illegal is this??? Please beware!!!
This report was posted on Ripoff Report on 07/08/2009 08:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hilton-Head-Guest-Services-Hilton-Head-Vacation-Play/Georgia/Hilton-Head-Guest-Services-Hilton-Head-Vacation-Play-Bait-and-switch-tactics-and-unethica-467654. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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