This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
In early November 2012, I went to the Eyeglass Factory to use my Groupon for a pair of eyeglasses. I was going to use my credit card to leave a deposit for the order, which was 2 prs of eyeglasses. Hiran Mazaira, owner and the only person that was in the store that day, urged me to give him a cash deposit and he could give me a discount for doing so. I gave him $300 in cash and he said that my eyeglasses would be ready in 10-14 days. I waited for more than 2 weeks and called, he stated that they were not in yet but that he would put a "super rush" on them and said he would call me. i waited another week before calling and again he said that they were not in yet. I called again a couple of days later and he stated that he was cutting them as we spoke. I could pick them up that day, I stated that I would be there by 5PM. When I got to the store, it was closed, a note on the door stated that he went for a rug cleaning machine and would be back in 30 minutes. I knew that he would not be, but played the 'game' and waited. I also stopped by at 5AM the next morning and the same note was on the door. I called several times and left messages, stating that I wanted either my eyeglasses or a refund. Hiran Mazaira called me on 12/8 and wanted my debit card information so that he could credit my account immediately. I did not give him the information, told him that i gave him cash and i wanted cash back, he said that i could pick it up on monday 12/10. the store had been cleared out by then.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
I have an update - today, 12/21/12, I received a Postal Money order for the amount of my cash deposit that I had given for my eyeglasses. Hiran also sent the 2 pairs of frames. I still have not been reimbursed for the $50 Groupon. I have sent several emails to Groupon to recoup that cost.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.