What a complete waste of time, money and energy. I was warned about this company before I purchased a web design package from them, but didn't listen. Please take my advice and avoid this company at all costs. I paid this company for a 5 page website, and provided them with all the files, documents and graphics they required within 2 days of signing up. They didn't start work on the website until 4 weeks later and didn't complete it until 6 weeks later.
There were a few corrections that I requested to the final design, but despite several phone calls and emails from me, they refused to make the simple corrections, and then to make matters worse, the website is still not activated. I called the technical support department 6 times in one day attempting to speak with someone, but was left on hold for 15 minutes and then sent to a voicemail box. When I was finally able to reach somebody (her name was Tess) on my 6th phone call, she hung up on me.
I called her back but was told that they only have 3 tech support peolple on the weekends and that they all work from home and therefore cannot provide any real technical support or fix any problems. I'm going to contact my bank and have the credit card charges refunded. I strongly advise that everybody and anybody interested in purchasing a custom website avoid these knuckle-heads at all costs.
Oh, and one more thing, it appears they have recently changed their name from Heritage Web Solutions to Hit Web Design. I assume that is due to their previous name having a bad reputation. Don't be fooled by the smoke and mirrors. This company is a complete ripoff.
El Monte, California