- Report: #450287
Report - Rebuttal - Arbitrate
Complaint Review: Hit Web Design - Heritage Web Solutions
Hit Web Design - Heritage Web Solutions1460 Moonriver Drive Provo, Utah U.S.A.
Hit Web Design - Heritage Web Solutions, Wasted Time and Money Provo Utah
*Consumer Comment: Sorry Partner
*UPDATE EX-employee responds: Heritage Web Solutions / HIT Web Design deception continues
* : Complaints Resolved
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There were a few corrections that I requested to the final design, but despite several phone calls and emails from me, they refused to make the simple corrections, and then to make matters worse, the website is still not activated. I called the technical support department 6 times in one day attempting to speak with someone, but was left on hold for 15 minutes and then sent to a voicemail box. When I was finally able to reach somebody (her name was Tess) on my 6th phone call, she hung up on me.
I called her back but was told that they only have 3 tech support peolple on the weekends and that they all work from home and therefore cannot provide any real technical support or fix any problems. I'm going to contact my bank and have the credit card charges refunded. I strongly advise that everybody and anybody interested in purchasing a custom website avoid these knuckle-heads at all costs.
Oh, and one more thing, it appears they have recently changed their name from Heritage Web Solutions to Hit Web Design. I assume that is due to their previous name having a bad reputation. Don't be fooled by the smoke and mirrors. This company is a complete ripoff.
El Monte, California
This report was posted on Ripoff Report on 05/09/2009 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hit-Web-Design-Heritage-Web-Solutions/Provo-Utah-84604/Hit-Web-Design-Heritage-Web-Solutions-Wasted-Time-and-Money-Provo-Utah-450287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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