- Report: #630349
Report - Rebuttal - Arbitrate
Complaint Review: HobbyTron.com
HobbyTron.com24700 Avenue Rockefeller Santa Clarita, California United States of America
HobbyTron.com Substituted Inferior Merchandise Scam Santa Clarita, California
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We ordered from HobbyTron.com 10 bags of name-brand flourescent yellow Air Soft BBs made by UKarms (5000 BBs per bag; .12g 6mm; for Airsoft Gun) and instead received no-brand, dimpled, warped and crooked red "bullets" (1000 pieces per bag; distributed by FINE DRAGON INT'L LTD.HK) that are so inferior they barely resemble Air Soft BBs at all. HobbyTron.com purported to sell a brand-name quality item but deliberately shipped a different and clearly inferior product.
They expect us to pay return shipping and a 20% re-stocking fee even though they sent us junk we did not order. We have asked HobbyTron.com for a Fedex number for free return shipping (shipping paid for by Hobbytron.com); they responded that they had the right to substitute product. The substitute product is not of comparable quality and we would like to send it back. We have filed an FTC Complaint (FTC.gov; number 27300794). a BBB Complaint, and complaints with the State Attorney General in California.
Stay far, far away from HobbyTron.com.
This report was posted on Ripoff Report on 08/10/2010 04:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/HobbyTroncom/Santa-Clarita-California-91355/HobbyTroncom-Substituted-Inferior-Merchandise-Scam-Santa-Clarita-California-630349. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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