- Report: #1056053
Report - Rebuttal - Arbitrate
Complaint Review: Hobbytron
Hobbytron27400 Avenue Rockefeller Santa Clarita, California USA
Hobbytron Helicopter, Remote Control Helicopter Santa Clarita California
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I purchased a remote control helicopter for a 4 year old boy I babysit. It arrived on time, I opened it and the directions said to plug it in to charge for 2 hours. After 2 hours, I tried to use it and it wouldn't work. I ended up charging the battery for 24 hours and it still wouldn't work. I called and had problems getting in touch with someone. I got in touch with someone via chat on their website and asked for a manager. A girl named Katie gave me the extension of a manager named Valerie. I left Valerie multiple messages and never heard back from her. After numerous times of calling and being on hold, I finally got in touch with a live person on the phone and was told that I had to pay to ship the broken product back. Also, they would not refund my money - they would only give me a store credit. However, all the other helicopters they have listed on their website say "Out of Stock". I asked them what I was supposed to do since they were all out of stock and I was told to keep checking back. Let's just say it's been a few weeks and the helicopters are still out of stock.
I order a lot of products online and have never experienced such unethical behavior by a company. Do not order anything from this company...you will be sorry!!
This report was posted on Ripoff Report on 06/03/2013 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hobbytron/Santa-Clarita-California/Hobbytron-Helicopter-Remote-Control-Helicopter-Santa-Clarita-California-1056053. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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