I'll start by stating I have tried to resolve this via email and phone. We have talked about visiting Vancouver for years but between work and a new baby we have continually put it off. We decided with the baby at 9 months we should finally use HSI and set something up, sounds easy enough. However, through the process my wife was told that Vancouver island is more
popular and only 10 minutes away via ferry. While I can't speak on the popularity its not what we wanted, or asked for and my wife was convinced by the rep that it would be a better choice. She was under the impression that she had two days to decide and called me. I googled and found that while beautiful it isn't what we are looking for and a long drive/cab then ferry isn't my idea of relaxing with a one year old. She called back and was told that she had already committed to the vacation
and she couldn't change it or move it and that we had two days to pay otherwise our contract would be cancelled. She told me this and I went through the roof. She's called in three times and we emailed them as well asking for a better resolution instead of just being stuck. The phone response was we are basically screwed, and no response from the email. The end result is this.
We are scheduled for a vacation that we don't want, my wife is crying because she feels like we were duped and "just wants to get it over with" which is not the proper mindset for a vacation. We have a bunch of "weeks" with them from a paid off time
share and my desire to use them is less than zero. I know customer service has declined in general over the years but it is sad to see that companies have to stoop to trickery to get business, followed by threats and strong-arm tactics. This will be the first and last vacation we take with HSI and we will not be renewing with them, and I am posting this review in every possible forum until I hear a response to my concerns.