• Report: #663763

Complaint Review: Holiday Systems International

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  • Submitted: Thu, November 18, 2010
  • Updated: Mon, November 22, 2010

  • Reported By: Tricked into buying — Bay Area California United States of America
Holiday Systems International
7690 West Cheyene Ave. Ste.200 Las Vegas, Nevada United States of America

Holiday Systems International HSI, Grupo Mayan False and Misleading Las Vegas, Nevada

*Consumer Suggestion: Offering Help

*Author of original report: Discount Cruise Certificate?

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I am your average consumer. I work hard for my money and vacation when I get the chance. My wife and I took our second vacation to Mexico and had a great time. We listened to several timeshare presentations and had previously purchased one. Our timeshare has worked out pretty much as we had expected. Not always the best, but pretty good and at least we feel we got a good deal. But then we sat and listened to a presentation at a Grupo Mayan Resort in Cabo San Lucas. Nice man did a good job, but we were not interested. Then came the "closer" and they got us to buy. They promised us something we really wanted for a "fixed" price.

When you buy something for a fixed price, what does that mean to you? If you are promised a cruise or a room or travel accommodations for a fixed price of $500.00 is that reasonably what you would expect to pay? If that ballooned to $4000.00 would you feel ripped off? If the company that sold you the fixed price discount said to read the fine print, would that seem fair? Anyone who has purchased the Taste of Paradise program knows about the "Welcome Aboard Cruise Certificate" It looks like a real deal. Enjoy special pricing NOT available to the general public, cruise vacation for TWO (up to 10 nights) choose from THREE FIXED PRICE CATAGORIES. $799 $599 $399. Over 38 Ships, 5 Cruise Lines, 50 Itineraries to choose from. Wow this sounds like a great deal, right?

As timeshare owners we understand that in most cases a person can and does get a pretty good deal on resort packages. But when we as consumers are told that we can get a fixed price rate for a particular travel accommodation and then the bait and switch, hide behind the fine print nonsense starts, we feel cheated and ripped off. RCI has been fairly good as well as Interval International. But HSI is not a product or service would recommend. My rating would be an "F"

To get us to buy in to their "Taste of Paradise" program they offered what is in our opinion a false and misleading promise to take a cruise for two for a "fixed" price of $399-$799. This is completely misleading to the average consumer. This fixed price rate is nothing as it seems. The fine print hidden on the back page that is never discussed or reviewed in the sales presentation may add in thousands of dollars to that "fixed" price. Clever advertising made to mislead the public. I don't like companies that do business that way.

I want up front and honest representations especially when I hand over nearly $3,000.00 What one believes is going to be a real discount proves to be false. As other reports and complaints on this website confirm, you can go online match or beat any of the discount cruise rates that HSI offers. Why pay them $2,000,$3000+ when they cannot truly deliver on what they promise or what their sales representatives have led you to expect? You can find the same prices they offer on your own. We would advise anyone considering this program to AVOID THIS COMPANY


This report was posted on Ripoff Report on 11/18/2010 07:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Holiday-Systems-International/Las-Vegas-Nevada-89129/Holiday-Systems-International-HSI-Grupo-Mayan-False-and-Misleading-Las-Vegas-Nevada-663763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Offering Help

AUTHOR: Grupo Mayan - (Mexico)

Dear Anonymous Blogger,

 

We have been notified about your comment.

 

Even though we are a separate and independent company to HSI, we ask that you allow us to intervene by forwarding your information to them. In that way, the corresponding area will be able to provide you assistance.

 

Please let them reach out to you and contact us at grupomayanblog@grupovidanta.com. Allow them to provide you personalized assistance.

 

Thanks in advance.

 

Sincerely,

Karen Rose

Customer Support Representative.

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#2 Author of original report

Discount Cruise Certificate?

AUTHOR: Tricked into buying - (United States of America)

When you read this certificate what are you led to believe? If a salesperson is telling you that you and your spouse can take a trip for two to any of 50 destinations for a FIXED PRICE of only $399-$799 isn't that what you would expect within reason. They also promised us a free cabin upgrade which was totally bogus.

The real price for our promised discount cruise came to over $3,800.00

After the shock of HSI's rate I went online to the cruise lines website and was able to book the same cruise with the same cabin type for basically the same price they quoted on the exact date I wanted to go. What caused me to get to this level and file an online complaint was that I was even able to beat their price on another cruise that they offered by going online and checking that exact same cruise offered through Travelocity, who by the way also "guarantees" the lowest price! 

"Where's the exclusive members only not available to the general public discout???" And why did I give them over $2,500.00 for the promise of huge discounts?

I call think this would come under the definition of a scam, no?

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