- Report: #921695
Report - Rebuttal - Arbitrate
Complaint Review: Holiday Travel of America - Estella General Manager
Holiday Travel of America - Estella General Manager6405 El Camino Real Carlsbad, California United States of America
Holiday Travel of America - Estella General Manager This is a rip off company if ever I have seen one. They waste your time, take your money, never call you back and then hang up on you when you try to talk to them. Very unprofessional and run the othe THIS COMPANY IS VERY UNPROFESSIONAL. NOT ONLY IS THE GENERAL MANAGER , ESTELLA UNAWARE OF HOW TO HANDLE CUSTOMERS WHO HAVE BEEN TREATED POORLY, BUT YOU NOW SEE WHERE THE STAFF GETS THEIR POOR TRAINING Carlsbad, California
Now, we wait, and wait, and wait. We call, and call, and call. No one returns our phone calls, no one assists us. They tell that we need to be patient and wait. So we wait and wait, call and no call back.
Finally, our date is 2 weeks out and we call and insist to get information and they tell us that we cannot have that date it is booked and our second date is booked as well. Guess what? We have to start all over again. When we tried to talk to Ana, a staff member at Holiday Travel of America. She is so rude, we decide to go to the General Manager, who we call and no response, we call again, no response. Finally we call and she answers and promptly tells us too bad, we are booked.
When we ask for a refund, it will take a "few" months to receive and she promptly hangs up the phone and terminates the call.
Not only are they rude and unprofessional they are crooks who probably have no intention of returning our money.
This report was posted on Ripoff Report on 08/02/2012 05:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Holiday-Travel-of-America-Estella-General-Manager/Carlsbad-California-92009/Holiday-Travel-of-America-Estella-General-Manager-This-is-a-rip-off-company-if-ever-I-ha-921695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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