ED Magedson – Founder
Hollister California1520 Fox Valley Center Aurora, Illinois United States of America
I took my 16 yr old daughter to Hollister, Fox Valley Mall. Daughter saw a pair of Jeans in the Clearance. I took the jeans to the Cashier (which I later was told is the Manager ). I asked her to scan the jeans to make sure the were on sale. 1st had to wait about 3 minutes because she was on the phone. After she ( the Manager, Kelly Kotlow ) scanned them, she told me the jeans were not on sale and " Someone " put them in the wrong spot. OK fine. My daughter decided to purchase a pair of shorts , took them up to cashier and they were $42 Daughter paid for them IN CASH. At this time that is when I saw the promotion " Purchase $75 and receive $25 gift Card ". I told my daughter and the cashier that my daughter will purchase another $33 so she can get the gift card. Cashier said "no problem" I will put this to the side and fix it after you pick your items. Daughter picked a $29 shirt and a tank top from clearance. Go back to Cashier, only Kelly Kotlow the Manager can do this transaction.
Kelly Kotlow issued a Refund on a GIFT CARD ( NOT CASH ) then scanned the items in the register, 2 items were fine however the tank top scanned $3 more. I told Kelly Kotlow the price was wrong she argued with me. I told Kelly Kotlow I wanted to speak with a Manager she replied "I am the Manager" I told her fine, cancel the whole order and give my daughter her $42 back. Kelly Kotlow replied " I Cant, its on a Gift Card ". I responded " I gave you Cash, I want Cash Back ". I asked Kelly Kotlow for the Corporate Phone number and also told her it was pretty sad that she was willing to Argue with a Customer and let a $85.84 sale go because of $3. Kelly Kotlow responded " this is all it will take, correct the tank top and you will be fine ", I replied Yes thats all I wanted. With that, the transaction was completed. Kelly Kotlow tossed the Receipt to my daughter, bagged the items and we left. The fact is, I still do not have a corporate phone number and I have sent 2 e-mails to Hollister to report the Rotten Service. No response, Like they Care.. Before people start bashing , I want to say I have a right to be acknowledged. Hollister should not continue to ignore the consumer.
This report was posted on Ripoff Report on 03/27/2010 01:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hollister-California/Aurora-Illinois-60504/Hollister-California-Hollister-California-Inept-Condescending-Attitude-Aurora-Illinois-586250. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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