• Report: #987801

Complaint Review: Hollywood Beauty Supply

  • Submitted: Thu, December 27, 2012
  • Updated: Thu, December 27, 2012

  • Reported By: sotthyfashion — Las Vegas Nevada United States of America
Hollywood Beauty Supply
4725 Spring Mountain Road Las Vegas, Nevada United States of America

Hollywood Beauty Supply Horrible, very unprofessional Las Vegas, Nevada

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I purchased a gel nail polish from Hollywood Beauty Supply based on the professional advice from the cashier. Unfortunately his professional advice was very poor. I gave him the specific number and color I needed and he proceeded to give me the item. However, when I got home and I was ready to use the polish it was the incorrect color. I returned four days later during normal business hours (1 PM, Wednesday, 12/26/12) and the door had the open sign lighted up. However the door was locked, when I was walking away an employee opened the door and explained they were closed. I explained to him quickly my situation, and he said no refunds and no exchanges. I can understand no refunds and no exchanges but the employee on duty gave me the wrong item after I gave him specific details on what I needed. Rather than argue, I decided I would return when they are open another day. So I returned and I spoke with the manager, and he accused me of using the product and also refused a return. I was spoke with him very calmly, and didn't make an outrageous demands but he told me to leave and told me he was calling the police. I was very confused, and I was treated very poorly over a cheap bottle of nail polish.

This report was posted on Ripoff Report on 12/27/2012 04:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hollywood-Beauty-Supply/Las-Vegas-Nevada-89103/Hollywood-Beauty-Supply-Horrible-very-unprofessional-Las-Vegas-Nevada-987801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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