- Report: #1049902
Report - Rebuttal - Arbitrate
Complaint Review: Hollywood Block
Hollywood BlockNevada Internet USA
Hollywood Block VideotheaterDVD refuses to send movie, claiming I never bought it. I have a confirmation #. Internet
*UPDATE Employee: NOT AFFILIATED WITH HOLLYWOOD BLOCK
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I ordered "Electric Dreams" on DVD from stores.videatherdvd.com on 4/13/13, but it never arrived. I contacted "customer service" at the email I was given when I ordered. I did it by smart phone, so I did not have a printout of the page, just wrote down the confirmation # and email.
My first email to them was answered with a form letter saying that if the DVD didn't play, to contact customer service. I answered that my video never arrived, so I didn't know if it played or not, and to please actually read my email before sending a form answer. They answered with, "Invalid confirmation #" I looked at the number in the email, and it magically had two extra zeros added in.
So, I answered back that somehow, there were extra zeros, and here is the correct number: xxxx xxx xxx. They responded with "still a no go...are you sure you bought it?" At that point, I looked in my bank readout online, and found the name of Hollywood Block, dated the 13th of April, for 19. [continued below]....
That's when I put the name and number into google, and found this site, with many many other complaints for the exact same monetary amount. This operation needs to be shut down.
This report was posted on Ripoff Report on 05/10/2013 12:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hollywood-Block/internet/Hollywood-Block-VideotheaterDVD-refuses-to-send-movie-claiming-I-never-bought-it-I-have-1049902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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