- Report: #859445
Report - Rebuttal - Arbitrate
Complaint Review: Hollywood Video
Hollywood Video8800 SE Sunnyside Road, Suite 202 Clackamas, Oregon United States of America
Hollywood Video Movie Gallery, Game Crazy Another Victim of Hollywood Late Fees Clackamas, Oregon
I also belonged to the program, Power Play, which was supposed to eliminate most late fees. I am an individual who pays late fees when I get them. When I called the Universal Fidelity number, they gave me the choice between paying half (of what I know I don't owe) and disputing the claim. The woman I talked to did pay attention when I stated that I belonged to the top tier of the Power Play.
I am disputing the claim. My opinion of what is going on is that Hollywood Video creditors do have the right to get paid for what is legitimately coming to them. However! Just where and how they came up with what is owed them is the serious question! I know I did not owe them any money. I also called the Attorney Generals office, the Better Business Bureau, the local news, and the FTC to complain. It scares me to think that from now on any company going out of business might send a fee or a bill, stating you owe them money, years after they closed, regardless if you owe them anything or not.
I went to a lawyer and had him help me develop a letter to dispute the claim that I owed Hollywood Video $139 in late fees. Fortunately, the lawyer did not charge me to do so. I sent this certified to both Universal Fidelity and the trustee for this account, First Lien Lenders Liquidating Trust. I stated clearly that I wanted to see what records they had which showed I owed them late fees. (I know I did not owe them anything.) I received a letter back stating, "The outstanding charges for this account are valid". However, they completely ignored the part where I asked to see what they were basing their findings on. At the end of the letter, they stated: "While we have completed our investigation of this account and believe the debt to be valid, we are suspending all future collection activity on this account." It is good that they have suspended attempts to collect on what I didn't owe, but I don't like that they are still saying I owe them, and that they did not send me the records that supposedly shows how I did!
This report was posted on Ripoff Report on 03/26/2012 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Hollywood-Video/Clackamas-Oregon-97015/Hollywood-Video-Movie-Gallery-Game-Crazy-Another-Victim-of-Hollywood-Late-Fees-Clackamas-859445. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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