ED Magedson – Founder
Holsted Jewelers (Internet United States of America
My wife is a member of the "Creative Home Arts Club", and received an offer to get an Amethyst ring through Holsted Jewlers, only having to pay shipping and handling ($6.99). She did so, and in the process of speaking to the telephone representative, was offered a continual membership to receive items on a monthly basis, paying for them after they will be received along with the ability to return any unwanted items for a full refund. She told the telephone representative three (3) times that she was not interested in that, only the ring. The ring was received, the charge showed up, and that was to be it.
Three weeks later, a charge of $46.98 showed up in our account for a set of earrings...neither desired nor ordered mind you. Upon calling the 1-800 number, she was told that she would have to return the earrings, then we would receive a refund for the transaction.
I called them and spoke with a rep first, then to her supervisor (who sounded like the exact same person). I was informed that it would be 7-10 business days to receive the refund and that it had already been processed. I told her that was not acceptable. I wanted the refund processed today because, after all, they can debit the same day, why can they not refund the same day? She told me that it was policy (the 7-10 bus. days), to which I replied that I wanted an exception to the policy and that I wanted to speak to her supervisor. She stated that she was the only supervisor on duty. I thought that this was a little odd that the second person I spoke with was the highest person working on a Monday at 1 pm EST (not a holiday either). The "supervisor" I spoke with stated that our account was closed and that we would not be receiving any further items from them.
After reading a few other people's issues with this company (Reference L.J.'s report #680536), I decided to contact my bank. The only way I can figure to avoid additional charges later on, we cancelled the debit card that was associated with that account, and had our bank issue us a new one.
This report was posted on Ripoff Report on 01/10/2011 01:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Holsted-Jewelers-/internet/Holsted-Jewelers-Holsted-Jewelersbestpricecom-Complete-ripoff-Internet-681023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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