• Report: #244524

Complaint Review: Home America - GoRenter

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  • Submitted: Tue, April 17, 2007
  • Updated: Thu, February 17, 2011

  • Reported By:glendale Arizona
Home America - GoRenter
9501 W Peoria Ave, Ste. 106 Peoria, Phoenix, Arizona U.S.A.

Home America - GoRenter dishonest, rip off, fraudulent billing, don't return calls, unprofessional Peoria, Phoenix Arizona

*Consumer Comment: Nothing has changed

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They say that I called in Feb. complaining about a leak in the water pipes. When actually I was in the office back in September 2006 making payment arrangements for my rent. I told Ron Capron about the water coming up in the backyard. I wrote down the problem on paper and stated that it wasn't a problem, I just wanted to let the owner of the property know in case he wanted to look into it for his own sake. Ron stated he had to get it approved by the owner because he is the one who has to pay for it. I said that's fine because it wasn't a problem for me I just wanted the owner to know what going on.

Nobody came out here until 2/26/07. I thought this was because the owner didn't want to pay for it. They say it's because they could not get into the backyard because of the padlock, yet, AquaDoc, the pool cleaners, who HA has service my pools gets in every week. They said they didn'thave my number, yet I had prior msg's from the pool people, Nancy, and the other woman who handles the leases.

On 4/14/07 I received a bill for the maintenance coming out here to look at it. The problem was the hose, when filling up the pool, was split off and running to broken sprinklers. They are saying I owe $50 for invoice #554 for this. I didn't want them to come for my purposes, I only let them know for the owners sake, and that is in writing with Ron Capron who is a manager.

In regards to filling up the pool, there was a leak from the pool going into the back neighbors yard which was flooding his yard. The reason I had to constantly fill up the pool was because the leak was causing the pool level to be low. It took the neighbor going into their office and causing a scene for them to take care of it. In the meantime they would send me certified letters stating to keep up the pool level, yet not getting the leak fixed so pool level would not drop. I paid $25 for the letters and they will not refund it.

In addition to the invoice they are stating that they did not receive my rent until April 12th, which I took on the first of April. The money orders say 4/1/07. I took pictures of the money orders and of the m/o's being slid under the door (because the office was closed) because this is not the first time they have said I didn't pay my rent on time. I also have the receipts with that date.

They charge $30 on the second of the month for being late and $11.95 each additional day. why would I wait until the 12th to take in the money orders knowing how much it would cost me?

When they lost my money orders in March and I showed them the receipts, Nancy, in charge of this property kept yelling at me that I should pay my rent and not be a deadbeat. the money orders turned up with other lost checks the following week,and I didn't even get an apology.

They also raised my rent $50 and I wrote a note to nancy questioning why and i still have not heard from them. I am not responsible for these bills and I would like this resolved as soon as possible and I would never suggest anybody rent or buy property from this company because it has been nothing but problems.

I do not owe this money! They take advantage of people and refuse to reverse charges that you do not owe them. I would also like a refund for the certified letters I received and paid for because it was their fault the situation was not getting resolved. I called in everyday because the neighbor kept coming to me about it.

Carla in the front is also aware of that situation because she acknowledged herself that nothing was being done about the pool leak and level until the neighbor showed up at their office.

Felicia
glendale, Arizona
U.S.A.

This report was posted on Ripoff Report on 04/17/2007 09:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-America-GoRenter/Peoria-Phoenix-Arizona-85345/Home-America-GoRenter-dishonest-rip-off-fraudulent-billing-dont-return-calls-unprof-244524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Nothing has changed

AUTHOR: Rabbit - (U.S.A.)

A name change and nearly 4 years later, nothing has changed.  They still belittle, nickel and dime, and cheat their customers.  I say this as a current customer who is active duty military, has excellent credit, and has never missed a rent payment.
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