• Report: #808293

Complaint Review: Home Depot (Citibank, South Dakota, NA)

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  • Submitted: Mon, December 12, 2011
  • Updated: Mon, December 12, 2011

  • Reported By: Michele — Parsippany New Jersey United States of America
Home Depot (Citibank, South Dakota, NA)
701 E. 60th Street, N.Sioux Falls, SD 57104 Internet United States of America

Home Depot (Citibank, South Dakota, NA) CitiCorp, CitiBank, N.A., Home Depot Credit Services, Ken Stork (President & CEO), Citibank, South Dakota, NA CREDIT BALANCES UNDER $1 ARE NOT REFUNDED TO HOME DEPOT/CITIBANK CARDHOLDERS. TOLD THESE FUNDS ARE SENT TO CHARITY. Internet

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I recently received my Home Depot/CitiBank credit card statement, knowing that I had a credit balance under $1. Statement showed a zero balance.  Called Home Depot/Citibank Customer Service  and spoke to Ryan and was told that refunds are not returned if under $1. Spoke to Supervisor (Takia, ID THD94) who concurred and further stated that said credit balances go to charity.  I asked for documentation, showing which charities.  Approximately 2 weeks later, received a generic Card Agreement, stating nothing about charties. One week after, I received a $1 check in the mail. 

My questions is:  How many Home Depot/Citibank cardholders have a credit balance of under $1 and never receive this money and do not follow up?  Isn't this called fraud/stealing?

This report was posted on Ripoff Report on 12/12/2011 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot-Citibank-South-Dakota-NA/internet/Home-Depot-Citibank-South-Dakota-NA-CitiCorp-CitiBank-NA-Home-Depot-Credit-Servi-808293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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