- Report: #970157
Report - Rebuttal - Arbitrate
Complaint Review: Home Depot Credit Services
Home Depot Credit ServicesPO BOx 182676 Columbus, Ohio United States of America
Home Depot Credit Services Applied payment to promotional balance verses revolving balance causing interest charges Columbus, Ohio
I June instead of applying my payment to my revolving charges and my ending promotional item, they applied the remainder of the payment to an upcoming promotional balance due the next month. This lest we with a revolving balance that occurred finance charges. When I spoke with customer support they placed the entire blame on me for not examining my bill closely. I asked them why they applied my payment to a promotional balance that was not due they stated they have the right to do that, if a promotional balance was coming due within 2 billing cycles. They claimed that information was on the bill, however the person corrected herself and said oh we can mail you that information. If I wanted part of the payment to go to revolving charges I needed to let them know.
To add insult she stated that it was after 60 days and the promotion was over so there was nothing she could do and again she emphasized that is was my fault! Both people I spoke with were rude and condescending.
This is pure ripoff to get customers to pay finance charges.
I have been a Home Depot customer for 10+ years and never have been treated so badly by customer service.
This report was posted on Ripoff Report on 11/16/2012 10:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot-Credit-Services/Columbus-Ohio-43218-2676/Home-Depot-Credit-Services-Applied-payment-to-promotional-balance-verses-revolving-balanc-970157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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