• Report: #263624

Complaint Review: Home Depot Credit

  • Submitted: Fri, July 27, 2007
  • Updated: Mon, July 30, 2007

  • Reported By:Boca Raton Florida
Home Depot Credit
homedepot.com Atlanta, Illinois U.S.A.

Home Depot Credit Deceptive Credit Practices-No notification of pending charges Atlanta Georgia

*Consumer Suggestion: Did You?

*Consumer Suggestion: Did You?

*Consumer Suggestion: Did You?

*Consumer Suggestion: Did You?

*UPDATE Employee: Read...read...read

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Home Depot does not notify in advance holders of their credit cards in that a userous charge will be due unless an unpaid balance is paid off within a specificed period.
I had a one year no interest card, pushed on me by a Home Depot salesperson who would make a commission. I did not take notice that the one-year grace period on the Home Depot Credit Card expired and was charged an outrageous sum on the 13 month bill. I think that Home Depot Credit should have notified me and others of the terms of the interest free credit card before they gouged me with their interest,
I'm sure that Home Depot Credit ripped many others off by letting the no interest period slip by. I think that legislation should be enacted to require at notice at least one billing period in advance of the charge.

B carl
Boca Raton, Florida
U.S.A.

This report was posted on Ripoff Report on 07/27/2007 11:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot-Credit/Atlanta-Illinois/Home-Depot-Credit-Deceptive-Credit-Practices-No-notification-of-pending-charges-Atlanta-Ge-263624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Did You?

AUTHOR: Cory - (U.S.A.)

Ever actually look at any of the statements and read what they said? They tell you how much interest you are acuring during the promotional period. They tell you when the promotion period is over and exactly how much you will owe in interest IF the total amount is not paid before the end of the promotion period. They tell you that each and every month, 12 times before the end of the promotion period is over, Whether you choose to read it and understand it is another matter. You have to ask for the 12 month promo to get it and sign for it. You do have to be careful that last month because the promo period may end BEFORE your last due date. I pay the last total amount off on the 11th month to make sure I'm covered.
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#2 Consumer Suggestion

Did You?

AUTHOR: Cory - (U.S.A.)

Ever actually look at any of the statements and read what they said? They tell you how much interest you are acuring during the promotional period. They tell you when the promotion period is over and exactly how much you will owe in interest IF the total amount is not paid before the end of the promotion period. They tell you that each and every month, 12 times before the end of the promotion period is over, Whether you choose to read it and understand it is another matter. You have to ask for the 12 month promo to get it and sign for it. You do have to be careful that last month because the promo period may end BEFORE your last due date. I pay the last total amount off on the 11th month to make sure I'm covered.
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#3 Consumer Suggestion

Did You?

AUTHOR: Cory - (U.S.A.)

Ever actually look at any of the statements and read what they said? They tell you how much interest you are acuring during the promotional period. They tell you when the promotion period is over and exactly how much you will owe in interest IF the total amount is not paid before the end of the promotion period. They tell you that each and every month, 12 times before the end of the promotion period is over, Whether you choose to read it and understand it is another matter. You have to ask for the 12 month promo to get it and sign for it. You do have to be careful that last month because the promo period may end BEFORE your last due date. I pay the last total amount off on the 11th month to make sure I'm covered.
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#4 Consumer Suggestion

Did You?

AUTHOR: Cory - (U.S.A.)

Ever actually look at any of the statements and read what they said? They tell you how much interest you are acuring during the promotional period. They tell you when the promotion period is over and exactly how much you will owe in interest IF the total amount is not paid before the end of the promotion period. They tell you that each and every month, 12 times before the end of the promotion period is over, Whether you choose to read it and understand it is another matter. You have to ask for the 12 month promo to get it and sign for it. You do have to be careful that last month because the promo period may end BEFORE your last due date. I pay the last total amount off on the 11th month to make sure I'm covered.
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#5 UPDATE Employee

Read...read...read

AUTHOR: Impetusangelic - (U.S.A.)

I work for Home Depot Credit Services(Citi Bank.) There is NEVER a such thing as an interest free credit card, please understand that. Interest is how banks make their money. What you were a part of was a promotion that Home Depot carries from time to time. 12 months no interest and no payments on purchases of $299 or more.

On that promotion the interest adds up (which is shown on every single one of your statements) and if you do not have that promotional balance paid off by the 12th month, that interest that we've shown adding up on the statement, will be billed to you. Those details are in our terms and conditions which you can access via the homedepot website or you can find them throughout the store.

Also, as i've said, on your monthly statements it showed the interest accruing. If you had that promotional balance paid off before the 12 months, you simply would have never been billed that interest. It's not deceitful and it's not illegal.

Beyond being in our terms and conditions it's simply common sense that nothing is free and promotions don't last forever. As a consumer, responsibility has to be taken to either fully read the terms and conditions or contact our customer service department to make sure you have all the correct information from day 1.
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